We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Parliaments apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, i have a really noisy neighbor. Ive been requesting from 'the parliaments' to resolve this issue. I live in a apartment, I live on the 3rd floor. And my neighbor is way to loud, he gets into a raging fit often. I can hear him through the floor. I don't know wether or not to call the police. He's a bully he curses alot, it's 8/10 bad. He slams his door and bangs throughout the house. I don't want to talk to him because he might retaliate, and be petty towards me. He uses intimidation to get his way. He has a problem. My issue is that, I've emailed 'the parliaments' twice, ive gotten no response. Then ive called about 4 times (also I've visited the front office twice) and they told me that they will take care of the issue. It has not been resolved. I have to find out the next day and through out the week, that my neighbor is still making a lot of noise. There has been no change. Id really need help about this problem. This is unacceptable. Theres alot of bad reviews. I just don't want to go unheard like all the other reviews.

    Business Response

    Date: 12/01/2023

    November 30, 2023

    Dispute Resolution Team  
    BBB of Metro Washington DC and Eastern Pennsylvania Washington, DC 20005-3404  

    RE: Case # ******** 

    Dear Dispute Resolution Team:  

    The Parliaments has received the letter regarding ********************************** Case # ********.Upon review of the concern, the following has been determined:  

    On 11/28/2023, we spoke with the resident directly to address his concerns regarding noise from the neighbor above and the details of his complaint submitted to the Better Business Bureau. Initially, ****************** felt that his concern were unheard. Our team did in fact contact the neighbors below, but we are unable to inform the residents about how we address the behavior of another due to housing laws.

    When addressing sensitive matters such as noise complaints, we must validate the disturbance. The long time resident below has no history of noise concerns from previous and current adjacent neighbors. Our team spoke with ***********************, ***************** roommate to assess her experience. She mentioned momentary door slams, vacuuming and at moments, audible talking in the day. However, she did not experience noises outside of the normal threshold. ****** made claims that loud shouting and vibrations occurred throughout the day. Also, that a neighbor below was following him around in his apartment home. We instructed ****************** to contact the police or the courtesy officer, if he experiences the disturbance or behavior he described again. On 11/29/2023, we followed up once more, and ****************** claims that he had not experienced the noises as much as before. As of today, we have not received a new complaint, or a police report.

    Southern Managements highest priority is, and has always been, to provide comfortable and welcoming places for our residents to call home. Our goal is to address the concerns our residents bring to our attention. We find that this matter has been adequately addressed and continue to correspond with ****************** to assess his comfort. If you or ****************** have any questions, please contact the Resident Services at ************.  

    Sincerely,  

    *****************************
    Resident Relations Manager

The Parliaments apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.