We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Waverly Village

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During our move out process, we have continually had multiple issues arise. Our move out day was July 18th. When paying our rent at the beginning of July, we noticed we were being charged for 13 days after our move out. Our landlord, ********, was extremely rude to us and accused us of not providing her with a move out notice. We had proof of an email conversation showing that we very clearly stated 4 months prior that we would not be renewing the lease as our dog would be over the weight limit. After going back and forth, our landlord spoke to her supervisor who agreed with us that we provided sufficient notice. We were then told the charge would be taken off within 1-3 business days. It was not taken off our account for weeks causing extreme financial stress, and was only taken off when we threatened legal action.My roommate also did a walk through with the landlord to confirm any damages in the apartment. ******** and him both agreed that the only damage was two blinds. About 20 minutes after the walk through, my roommate received a call from ******** saying that actually we would need to replace the whole carpet because it was "messy." The first week we moved into the apartment our toilet pipe exploded causing the apartment to flood. This caused the carpet to be ripped up and stained with toilet water. It was put back in by maintenance terribly and had nails sticking out. It took a week for the carpet to be fixed, and we were not allowed to have air conditioning on. This was during late July in Virginia, so the conditions in the apartment were not liveable. We were forced to stay in a hotel and were never compensated.They took money out of our security deposit for a rug THEY damaged. Ive attached pictures of the rug as well as the maintenance note. The population that lives there is lower income, racially diverse families and I strongly believe this company is attempting to take advantage of their tenants based on social, racial, and economic status.

Waverly Village is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.