Complaints

This profile includes complaints for Dominion National's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dominion National has 3 locations, listed below.

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  Dominion National

  251 18th St South, Ste 900 Arlington, VA 22202-3543

• 

  Dominion National

  110 N Royal St # 405 Alexandria, VA 22314-3274

• 

  Dominion National

  115 S Union St Ste 300 Alexandria, VA 22314-3362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2022, I opened an account with this insurance company. I never used it, and when I needed it, I tried to look up my information in May 2023, but nothing was found, so I assumed the account had been closed. I never received a statement or anything else for this account other than the starter book when I opened it months before. I opened this new account in 04/2023, used it until 09/2023, and then cancelled the newaccount I opened in September. I spoke with an agent at the time of the cancellation and was told my account had been cancelled, but I was never told I had another active account. On 11/14/2023, I spoke with an agent and explained the situation. The agent informed me that my account was active. I inquired as to why I couldn't locate the account. "Well, you didn't sign up for it," the agent explained. I responded by saying "well I paid the money and y'all but talking from my card since 2022 even after seeing that I made a new and the agent I talked to in September never mentioned any other accounts." As an adult, I have several payments coming out of my account and the payments were mixed with daily transaction, I didn't notice until I received a letter from Dominion talking about an active account. If they hadn't sent me a notice, I still would have known about this account. I believe I ought to beprovided a full refund for the account because I was not made aware of it being active.

  Customer Answer

  Date: 12/17/2023

  This company has refunded as of 12/15/2023. Thank you!

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! Dominion is such a complete scam. After receiving an invoice for April 2023 ($20.36) I went online to make the payment and am unable to sign in because my member ID isn't recognized. I called and long story short the agent said that my policy was cancelled in September of 2022 but that she would get it reinstated since payments had been made ($61.08 total). If it had been cancelled why was I receiving invoices and why were they taking my money?! She said sorry for the issue and to call back in a week once this has been fixed to make a payment.I contacted again the following week on April 14 and the agent (this time via online chat) tells me that the policy was cancelled in September but that I have to go through ** ****** **** to get it reinstated. UGH. Okay, I call just to make sure I'm given the right info and the agent on the phone says the same thing -- policy cancelled in September 2022, go through ** ****** ****. This morning, April 17, I decided to just get a refund. The agent said that I was given wrong information by the last three agents and that my policy was just cancelled THIS MONTH month, hence I can't receive a refund. Such a scam. I am so upset I didn't keep transcripts of the chats. I just want a refund for the $61.08.

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion did not properly save my selection of Dr. ****************************************** on January 23, 2023, which is shown on the attached ID card. It is important that this be corrected with an effective date of 01/23/2023. I visited Dr. ************************* on 01/27/2023 and this visit should be paid as she is the primary dentist that I selected. Thank you.*****************************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Dominion National with my employer, I paid monthly directly from my acct.I had to retire early due to personal reasons, my employer insurance was canceled. I left Maryland moved to Delaware. At the time I was purchasing insurance for myself. I signed up for ******** ******** ****. I mistakenly thought I needed to sign up for Dominion Dental to add to my new policy not realizing the policy I bought included dental. So last week my insurance came up for renewal, it was at that time I was told I was paying Dominion National monthly on a policy that I signed up for by mistake. I am almost 65 my memory is very bad, I signed up for dental insurance I did not need, nor did I ever use it. I contacted Dominion who told me to have **************** Marketplace cancel my insurance then once they received cancellation, they can issue my refund for the policy never used. I received a call from Dominion stating that unless they **** the policy retroactive from the date it was originally taken out and the termination date is the same day, they can't issue a refund. So, ******** **** can't issue a retroactive date when it is not their insurance that needed to be cancelled! Then I was told since I just cancelled the policy on 11/28/2022 that there is no refund due because I just cancelled it so they can' t go back. I went back and forth between Dominion and Insurance Mktplace each time a different solution only to be denied.I am struggling with memory issues, I enrolled by mistake, I just want the money I paid in error returned. The policy was never used it has the same policy number as the policy thru my ex-employers. I retired in August 2021 my insurance with Dominion was canceled at that time. I would like my money returned. I paid $436.62 the first payment Dec 2021 and the last payment on Nov 2022.I never realized I had been paying on 2 different policies and I have not used either one. I don't understand how they won't refund the money that was mistakenly sent.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no longer enrolled in dental insurance covered by Dominion Dental but they continue to auto draft $14.20 from account every month. I don't know how they are doing this because I don't recall having auto draft set up. Also, there is no where on the website to cancel anything. I've called several times to get them to stop taking money from my account. But all I get is the "run around". They told me that I need to contact ******** Health Connection to cancel my enrollment. Even though I knew I was no longer enrolled in anything through ******** Health Connection, I contacted them on June 6, 2022 via live chat. A representative opened a case to conduct further research. I hadn't received a call back for three months so contacted MHC again on September 15, 2022 via live chat. The representative called me back at a later time and confirmed that I am not enrolled in dental insurance with Dominion Dental. I called Dominion National again but they couldn't resolve the issue at that moment so a case was opened. No one has contacted me in regard to my issue.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and any company that deals with important information such as Health information, needs to stop outsourcing to other countries. Number one, I do not want mine or my children's health insurance information to be known to be known to someone outside of the country. Not to mention customer service is not on par with US customer service for the most part. I just moved to a new state and did not choose Dominion National, but was told to get them basically due to insurance information. I received an invoice and opened it late for my kids dental insurance. I needed to pay the little tiny bit of money, setup an online count with recurring payments and make sure I am able to receive a copy of the paid invoice. The woman on the other end of the line was clearly very distracted either by her phone, *** *** or God knows what else. Either way the small thing I was requesting turned into a huge hassle. She had me login with an invalid DOB for my son and it looks like now he has 2 member ID's and then I asked her how do I add the other kids, she told me to call MD. This to me was also clearly to get me off the phone so she could go back to *** ***ing or whatever she was doing. She literally couldn't help with anything and tired numerous times to get me off the phone. Customer service was horrible. I asked her to please transfer me to someone in the US and she transferred me to her supervisor in whatever foreign country she was in. I have been on hold for close to 20 mins so far as well as on an absolutely pointless phone call with this customer service person for about 30 minutes. I am terrified by the level of customer service at Dominion that I received today and this taking an hour or more to take care of this is shameful on their part.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they absolutely refuse to cancel my insurance. still taking money.

  Business Response

  Date: 08/19/2022

  Good morning,

  There is not enough information provided to identify the consumer in our system. Please contact our Customer Service department toll-free at ************, Monday-Friday, between 7:30am and 6pm.
  

  Sincerely,
  
  Dominion National
  Grievances and Appeals Team
  We Work For Your Benefit

  Business Response

  Date: 09/12/2022

  Good morning,

  This matter was resolved directly with the consumer on 8/23/2022. Unfortunately, Dominion is unable to process the request to terminate the FEDVIP dental plan. Additionally, Dominion does not collect premium from ****** members directly. Premium payments are processed through payroll deductions using pre-tax dollars. To enroll, change enrollment or discuss premium deductions ****** members should call ************** ***************), TTY number **************. There are certain qualifying life events that allow ****** members to change enrollment outside of an Open Season. Please see Section 2 Enrollment of the *** Brochure for more information, or contact ******** for assistance.

  If you have any further questions regarding this matter or if we can be of further assistance to you, please contact our *************************** toll-free at ************, Monday Friday, between 7:30am and 6pm.

  Thank you.