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Business Profile

Non-Profit Organization

Apex Apartments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Apex Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apex Apartments has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to my living quarters at the aforementioned apartment community. I have been a resident of this property since it opened and have paid rent on time $1696 every single month but run into issues when it comes to maintenance and now pest control. I am a parent of 2 children - one being a 1 year old and now have encountered mice and roaches. I have complained to the leasing office - (***************, Property Mgr) and have gotten zero results. I have pictures and videos displaying the droppings from the mice and roaches crawling. I keep a clean unit and know that they are coming from surrounding residents. They are doing NOTHING to combat the issues in the common area in the building common areas. Trash is left in the corridors. It NASTY. I have requested pest control. No results. And then had the audacity to offer me to transfer into a different unit, BUT I would have to pay more and there's no guarantee that I would be moving into a better situation. With me having a 1 year old, kids at this age are tender to getting into things. And you never know what is going on so I have to keep her sheltered at all times. I have found droppings on her walker and clothes hamper. It's honestly bad and I am at Witts end. I am now looking for housing elsewhere but find it hard with work hours and childcare but I cannot raise my kids in this environment. Outside of the rodents the microwave has been broke for 2 months. It sparks when in use. Maintenance has come out and did not experience the issue so they refused to swap it out. They told me to keep using it and when it sparks take a video or pic of it. Also a safety concern, but for overall the entire building. Please help me with positive resolution from Apex and their corporate entities because on the local level of leasing, I have been going in circles.

    Apex Apartments is NOT a BBB Accredited Business.

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