Business ProfileforVirginia Propane

Late last fall, I had a whole-house generator installed at my house. The generator runs on propane. Virginia Propane/Superior Plus is my propane company. It took quite a while, but eventually a VA Propane tech came out to my house and connected the generator to the propane line. The generator was installed within a few feet of my propane meter/connection to my house. No digging was required and the job only took a couple of hours. The generator is fine - weekly tests indicate that both the generator and its connection to the propane line are a-ok.I received a bill in April from Virginia Propane for $950: $800 for "service labor" and $150 for the permit. I called my generator company (Never Dark) and they said the labor charge sounded much higher than usual. Unable to get through to a customer rep at VA ******************** HQ, I called my VA Propane rep ********************* on May 9, 2023. *** called me back and said that the labor charge should have been $500, not $800, as I was a current customer of VA ********************. He indicated that I should pay only $650 ($500 + the $150 permit fee) and note on the bill that we had spoken. I did this and mailed in the $650 payment later that day.On June 2, 2023, I received an electronic bill from Virginia Propane for $309.50 - $300 in "remaining" labor charges, and a $9.50 late fee. I called VA Propane at ************** and after waiting on hold for 30 minutes, I spoke with a rep named ****** who said that someone from VA Propane would be in touch with me either that day or over the weekend. No one has called. I have called the VA Propane HQ line today and the phone just rings and rings.I would like an electronic statement from VA Propane that a) shows I do not owe them the additional $300 in labor charges and b) shows that I do not owe them any late charge or fee of $9.50.