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Business Profile

Irrigation Design

The Irrigation Professionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've spent thousands on their services over the years and the customer service has been very disappointing. Since 2019 they have installed an electronic sprinkler controller, repaired/raised a few sprinklers, replaced my backflow twice, winterized/turned-on/off my sprinkler system, and aerated my lawn. The second backflow just broke and they want me to pay for the third despite being told when I purchased it that it was under warranty so long as I used their winterization services. When they came to turn back on my sprinkler system this year on 27 May 2023 and found it broken again they assured me it was covered under warranty. However, when they returned to repair it a week later on 3 June 2023 they demanded $380 to do the repair.

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When the company surveyed my yard for an irrigation system install, I informed them of the area where my septic system drainage field was located. ***** informed me it would not affect the drainage field because the system would be installed just below the surface and would not damage the yard. Unfortunately the system severed several drainage lines costing over $6,000.00 to repair and a warning from the health department due to sewage leakage. ***** informed me the company was insured, and ******* stated someone would contact me over two months ago and both have stopped answering my emails and no effort to compensate me has been initiated. As a loyal customer I feel the company have betrayed the trust I placed in them and have placed profit above reputation, integrity and credibility.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave a deposit of $1680.00 to ***** for lighting on 6/3/22. I was diagnosed with breast cancer on 6/7 and called him to cancel the job. He said he would refund my money. To date he has not. I have called and texted but he and his staff have stopped taking my calls and responding to text. His last text on 8/17/22 indicated once more that he would be sending me a check for $1680 but I have yet to receive my refund.

    Business Response

    Date: 09/07/2022

    We acknowledge the refund is due, one incident check was not received till notified by ****************,  the check has been reissued.  

    Thank you and we apologize for the inconvenience. 

    Customer Answer

    Date: 09/19/2022

     It has been more than 10-days since the company acknowledged that they owe me money. However, I have yet to receive my refund. The company did send me out a solicitation for irrigation and lawn care work for the fall. I feel that was a bit of a troll since they have always acknowledged that I am due the refund but they will not send it to me. I explained to the Irrigation professionals that I have breast cancer and I need my money to help pay for my medications. I said to the owner that I think they are waiting for me to succumb so they dont have to pay me or maybe they're just running out the season. I need my money! 

     Complaint: ********

    I am rejecting this response because:

    Regards,

    ***************************

The Irrigation Professionals is NOT a BBB Accredited Business.

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