Business ProfileforAutoheaven, Inc.

06/27/2022 BBB dispute letter Dear Better Business Bureau,I am writing to report a deeply concerning experience I had with a car dealership that has left me feeling cheated and frustrated. On June 27th, 2022, I purchased a *** **** ****** from Auto Heaven. However, since then, I have faced a multitude of issues with the car. It has become clear to me that this dealership is untrustworthy and lacks integrity. Not only did they sell me a car with significant issues, but they also showed no concern for my well-being as a customer. The list of things I've had to maintenence on this car is as follows :- brake pads - rotors - inner and outer tire rods - Door Lock Actuator (both front doors)- suspension seized (see attachment)I reached out to the dealership to express my concerns and ask for assistance, but was met with a dismissive and unhelpful attitude. In fact, the dealership's representatives were incredibly unprofessional, and at times even rude, in their responses to me. I am deeply disappointed by this experience and hope that I can be reimbursed for the maintenance done on this vehicle within the fist year of purchase. The Better Business Bureau should investigate this dealership and hold them accountable for their actions. I believe that it is important for consumers to feel safe and confident when making purchases, and this dealership has shown that they are not to be trusted. Thank you for your attention to this matter.