Business ProfileforJaguar/Land Rover of Chantilly

I recently had an incident that led me to never buy another Jaguar car ever. I have a 2016 Jaguar XF 35T. I have been the only owner and had it since Jan. 2017. The car has @49k miles on it. Last week I got out of my car and attempted to close the driver side door, but it would not latch. It would not close. I drove to the Jaguar LandRover of Chantilly dealer in Chantilly Virginia holding the door close all the way to have them take a look. The service representative (*******) said it would be a couple of days before they can look at it. A couple of days turned into 7 whole days before they even took a look at the problem. This wasnt the most outrages thing. The service representative (*******) said the problem was a latch assembly. It would cost @$950 to repair. The part was $327, taxes was @$24 and the other $597 was all labor. I ask the service manager (******) if they would consider waiver the labor, she said no.This is a Safety issueJaguar knows their latch assembly has a design flaw and is defective in this and other of their models. This is a serious safety issue when the driver door does not stay close. There are countless people complaining about the exact same thing on the Internet. People have been complaining about it since the 2011 models. Rather than take ownership of the flaw and safety hazard, they made the decision to ignore it and pass the repair cost to customers.Profiting from a design flawThe ************************************************* of ********************** is using the lack of action from Jaguar corporation to rip customers off. There are several videos on how to replace the door latch assembly. None of the full videos took more that ***** minutes to complete. Jaguar LandRover of Chantilly service charge 3 hours of labor ($597) for the exact same repair. I think it simply outrageous for Jaguar of Chantilly to charge customers $597 in labor cost for repairs of a safety issue and a plain and clear design flaw in their cars. This is classic case of dealership rip off.