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Business Profile

New Car Dealers

Pohanka Acura

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car, a car I bought from Pohanka in 2019, for a routine check on Sep 7th 2022 and picked up my car promptly after it was ready, parked my car in my garage. After a couple of days, noticed that the front passenger fender had a corner sticking out as if pulled. I took it back to Pohanka on Sep 17th since it was a weekend, only opportunity I got, and explained that the only way it could have happened is if it went through the car wash. The service personnel took pictures and spoke to his supervisor. He also mentioned that it has been 10 days past the incident. I left a message for ***** after a representative told me that he could be the one I spoke to. I still have not heard back from anyone yet. My experience at Pohanka has been top notch so far. I am hoping that this issue can be resolved at the earliest, especially when I have a damaged car with no fault of mine.

    Business Response

    Date: 09/29/2022

    Our service manager spoke with ************** and advised him that we would not be covering the damage since it was mentioned 10 days after the vehicle was serviced.   We advised him that we would provide him with our contact at Caliber Collision and they would assist him with friendly estimate on the repair.  The client was happy with the outcome of the conversation.

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a brand new car with bad parts and they want me to spend more money to repair pushing me to **** warranty. I spend 61,000 to keep on paying for repair this really unfear. I bought the car only 3 weeks ago and it's brand new. And they said it is the characteristics of the car I will attach the copy of their repair order you can see how they are forcing me to buy new tries even though it's brand new vehicle

    Business Response

    Date: 08/30/2022

    The client purchased a new Acura *** and returned a few weeks later with a complaint of a slight vibration in the tires.  We performed a road force diagnostic test which determined that all 4 tires are within manufacturer specifications, and therefore Acura will not authorize the dealer to perform any repairs.  We advised the client to reach out to Acura client relations directly since they supercede the dealer.

Pohanka Acura is NOT a BBB Accredited Business.

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