ComplaintsforLong & Foster Companies, Inc

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So I a Section 8 Voucher holder. I have been searching for a place to move. I was connected to an agent about a home for rent. Tanavia. She took me to see a home that had for rent sign with Listing Agent. *****************************. She inquired that I should immediately apply. After paying multiple of application fees and getting denied. I struggled to get the money to pay application fee of $165. I was able to secure the funds. That same day. Jan 16, 2023. I waited to hear something back.. I was told should not be long as I was the only applicant and the house had been in the Market for rent over 100 days. I texted the agent I worked with ******* on Jan 18th. She said that she hadn't heard back since submitting my application. On Monday said that Landlord did not approve my application. I asked why and she said she did not know. I contacted the listing Agent ****** for an answer. He replied he was not aware that the Owners were not accepting applications. I requested my money back for applying. Application fees are for homes that are accepting and open to sell or rent. The Home is still listed for Rent. He said that ******* should have told me it was not. I contacted the main office to report this and they referred me back to him. Again I am a low income resident who has a section 8 voucher. The listing said Vouchers Welcomed. I have been hustled out of my money that was hard for me to get and give.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Realtors with Long and Foster entered my apartment, they destroyed an irreplaceable piece of sentimental personal property- did not even bother to leave a note or explanation or offer to make amends but rather left me to come home to find the piece given to me by my father before he passed away seriously damaged and unable to be repaired. Do not let the *********s enter your apartment for any reason!

  Business response

  02/13/2023

  We truly apologize for this situation. I understand it is an important keepsake and we did not intend to make light of the situation or hide the fact it was broken during a showing.  We would like to make this right. Please let us know how this item can be repaired.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was renting my property out through them. Now my tenants have moved out. I asked for estimates on the work that needed to be done. Once given the estimates for the tenant responsibility and mine. I told them to proceed with fixing the tenants and for my part I would put funds into my portal to pay for carpeting and cleaning. The funds set in the account for 2 weeks no work being performed so then I called my manager and told her that since the work has not been started I had paid for a pest control so any work could be done after my property had been treated. After my property was treated I thought about it and decided that I know longer wanted the carpeting I informed her on Thursday when she stated that the carpet had already been cut but I doesn't make any sense because no one reached out so that I could pick a color. Since that last phone call I have not been able to get in contact with anyone and my money is still sitting in a portal a lock box on my door and as of Tuesday no work has been performed or any details have been given to m3 about anything.

  Business response

  12/20/2022

  Thank you for your message. We have been in contact with this customer and the situation has been resolved. The work has been completed and the customer has been contacted with the completion information. Customer has indicated that no further action is necessary. 

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My boyfriend, roommate and I all set up a tour of a property through Long and Foster Realty with a Mr.Terry M*************. He told my roommate the time for the tour would be 12 and implied that there was a lock box meaning it would be a self tour, we arrived later that expected (around 1240) due to traffic but assumed it wouldn't be a problem since Terry had not tried to contact us and that it was a self tour. Once there we called to get the pin and Terry then told us that he had to be there to let us in and that he was supposed to walk us around. We asked if he was still in the area to see if he was still willing to show the property and he said no that he was now in virginia beach and offered for us to call the office. Upon calling the office a young man named Eugene answered and had no knowledge of anything and just informed us that he was the answering service. Eugene said he would leave a message for another agent and have them call us back. A little later a unknown man called us back with a horrible and unprofessional attitude. We tried explaining the situation to him and he continued to be rude. He began asking who Terry was and yelling at us not to speak over him when we answered his questions. Later he had mentioned that him and Terry worked side by side. He said he didnt know what the property was and that hes never heard of it. After he started catching an attitude raised his voice and basically told me to stop talking. After i called terry back he answered the phone saying "Yes *******" with an attitude. That was extremely unprofessional and uncalled for. We began to ask what was going on and why we kept going in circles, and he continued to get smart and make slick remarks. He kept referring to the time that we were supposed to show up although he apologized for the miscommunication and the inconvenience, stating that he wasnt unprofessional for the way that he spoke to us on the phone and that quote "some people just dont wanna come out there to show you"

  Business response

  07/05/2022

  I am sorry that you did not have a pleasant experience.Our agents schedule their own appointments and sometimes are on a strict schedule, showing homes to multiple customers. 
  
  Please dont hesitate to contact the local Long &Foster manager for further assistance in viewing a home you are interested in.
  

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a condo in Ocean View DE and secured an insurance policy from Long & Foster Insurance. I sold that condo on 10/28/2021 and have been attempting to get a refund of the unused policy. All I get is a run around every time I call the

  Business response

  03/07/2022

  *******************,
  
  Thank you for bringing this to our attention.  We have resolved the issue with the insurance carrier regarding your refund.  The check is being processed today and will be overnighted to you immediately.  Thank you for escalating your concern and we apologize for the inconvenience and delay.
  
  Long & Foster Insurance

  Customer response

  03/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  02/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am filing a complaint against Judith "Judi" C****** of Long & Foster Real Estate and ************************ Real Estate for an incident which occurred over the last several days in regards to an apartment rental listing. On Friday, February 4, 2022, my brother ************************* visited the apartment located at ******************************, Apt *, Washington, DC ****** and met Ms. C********** for a tour of the property. Since I am currently located in Nashville, TN, my brother called me on ******** for a virtual tour. During the tour, Ms. C******** confirmed that we were the first to view the apartment and said, "the place is yours if you want it." I received an Application Form later that evening by email. I filled out the form, scanned it, and returned it to Ms. C*********** the next morning, February 5, 2022.On Monday, February 7, 2022, Ms. C******* notified me that I was the second applicant and that she was unable to lease the property to me. After calling her office number, she confirmed that my application info (i.e. background check) "looked great" and that she apologized for having to rent the apartment to another applicant. She refused to acknowledge her behavior as dishonest.I am seeking a resolution in the form of formal communication from Ms. C**********'s employer, Long & Foster Real Estate, so that I may speak with their team about the conduct and consequences of such actions.

  Business response

  02/17/2022

  On February 4 2022 I had two appointments to show my property for rent. Two people were interested. A woman contacted me on Feb1 and a man contacted me on Feb. 3.The first time I could show the apartment due to the tenants schedule was Feb 4.The brother of the person who would occupy the apartment came in his brothers stead as the proposed tenant was out of town. The woman came. They both viewed the apartment, the woman in person and the out of town brother on camera. Both liked it. Both were given applications. I told them that I would let them know Monday after I had the opportunity to check their references. They were both very qualified so I did what I always have done when I have more than one qualified interested party.  I chose the person who came first.  

  Customer response

  02/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 
  

  If the agent's policy is to "choose the person who came first", then she would have chosen my application. I saw the apartment before the second applicant. Of greater concern however, the agent made a verbal promise over ******** that the apartment was "mine if I wanted it". She made no mention of the second applicant. I would appreciate a formal acknowledgment of this misleading behavior.
  
  Regards,
  
  *******************************

  Business response

  02/25/2022

  The landlord makes the final decision. We are sorry it did not work out. We wish you the best.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩