Complaints

This profile includes complaints for Long & Foster Companies, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Long & Foster Companies, Inc has 33 locations, listed below.

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  Long & Foster Companies, Inc

  14501 George Carter Way Chantilly, VA 20151-1787

• 

  Long & Foster Companies, Inc

  6320 Allentown Rd Camp Springs, MD 20748-2609

• 

  Long & Foster Companies, Inc

  46191 Westlake Dr Sterling, VA 20165-5870

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  Long & Foster Companies, Inc

  100 Harrow Ln Suitte 113 Prnc Frederck, MD 20678-4035

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  Long & Foster Companies, Inc

  4900 31st St S Ste A Arlington, VA 22206-1663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I insured my condo with Long and Foster Insurance Agency for the past 10 years. I cancelled my insurance with this insurance company on 7/10/2023 and requested a refund. I have attached the cancellation request, summary and contact information of Staff related to this issue. ***. was assigned to my request. I reached out to him again on September 27 & 28th because I did not receive a refund. Then again on October 2nd. On October 3rd I received the following reply from ***. who is with the ******* *******/*** Team:** wrote: "I have confirmed the mailing address on file and the return premium will be issued to that address once available."I never received the refund. I asked for management names and emails, so we could address the problem and Long and Foster refused to provide any management names. Then, on October 9th, ** informed me that my cancellation refund was not going to be completed unless I provided them a copy of my new insurance. If I did provide them my policy information, they would NOT give reimbursement from the 7/10/23 which is the date on their own paperwork. I asked him for the paperwork I signed indicating that I was required to provide the policy name and number of my new insurance in order to cancel my policy at Long and Foster and there was no reply. I informed them that I had purchased new insurance. It is now 10/18/2023 and I attempted to reach out for progress on my request to cancel/refund and all emails were returned as undelivered. I am requesting Long and Foster Insurance Agency to honor their paperwork and provide a refund of my insurance policy from 7/10/2023. But, at this time, they have just disappeared with no accountability.

  Business Response

  Date: 10/31/2023

  We have spoken with the client and this situation has been addressed. After an internal review it has been determined a refund is due to the client. We apologize for any inconvenience this situation may have caused. 

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I a Section 8 Voucher holder. I have been searching for a place to move. I was connected to an agent about a home for rent. Tanavia. She took me to see a home that had for rent sign with Listing Agent. *****************************. She inquired that I should immediately apply. After paying multiple of application fees and getting denied. I struggled to get the money to pay application fee of $165. I was able to secure the funds. That same day. Jan 16, 2023. I waited to hear something back.. I was told should not be long as I was the only applicant and the house had been in the Market for rent over 100 days. I texted the agent I worked with ******* on Jan 18th. She said that she hadn't heard back since submitting my application. On Monday said that Landlord did not approve my application. I asked why and she said she did not know. I contacted the listing Agent ****** for an answer. He replied he was not aware that the Owners were not accepting applications. I requested my money back for applying. Application fees are for homes that are accepting and open to sell or rent. The Home is still listed for Rent. He said that ******* should have told me it was not. I contacted the main office to report this and they referred me back to him. Again I am a low income resident who has a section 8 voucher. The listing said Vouchers Welcomed. I have been hustled out of my money that was hard for me to get and give.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realtors with Long and Foster entered my apartment, they destroyed an irreplaceable piece of sentimental personal property- did not even bother to leave a note or explanation or offer to make amends but rather left me to come home to find the piece given to me by my father before he passed away seriously damaged and unable to be repaired. Do not let the *********s enter your apartment for any reason!

  Business Response

  Date: 02/13/2023

  We truly apologize for this situation. I understand it is an important keepsake and we did not intend to make light of the situation or hide the fact it was broken during a showing.  We would like to make this right. Please let us know how this item can be repaired.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting my property out through them. Now my tenants have moved out. I asked for estimates on the work that needed to be done. Once given the estimates for the tenant responsibility and mine. I told them to proceed with fixing the tenants and for my part I would put funds into my portal to pay for carpeting and cleaning. The funds set in the account for 2 weeks no work being performed so then I called my manager and told her that since the work has not been started I had paid for a pest control so any work could be done after my property had been treated. After my property was treated I thought about it and decided that I know longer wanted the carpeting I informed her on Thursday when she stated that the carpet had already been cut but I doesn't make any sense because no one reached out so that I could pick a color. Since that last phone call I have not been able to get in contact with anyone and my money is still sitting in a portal a lock box on my door and as of Tuesday no work has been performed or any details have been given to m3 about anything.

  Business Response

  Date: 12/20/2022

  Thank you for your message. We have been in contact with this customer and the situation has been resolved. The work has been completed and the customer has been contacted with the completion information. Customer has indicated that no further action is necessary. 

• Initial Complaint

  Date:06/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend, roommate and I all set up a tour of a property through Long and Foster Realty with a Mr.Terry M*************. He told my roommate the time for the tour would be 12 and implied that there was a lock box meaning it would be a self tour, we arrived later that expected (around 1240) due to traffic but assumed it wouldn't be a problem since Terry had not tried to contact us and that it was a self tour. Once there we called to get the pin and Terry then told us that he had to be there to let us in and that he was supposed to walk us around. We asked if he was still in the area to see if he was still willing to show the property and he said no that he was now in virginia beach and offered for us to call the office. Upon calling the office a young man named Eugene answered and had no knowledge of anything and just informed us that he was the answering service. Eugene said he would leave a message for another agent and have them call us back. A little later a unknown man called us back with a horrible and unprofessional attitude. We tried explaining the situation to him and he continued to be rude. He began asking who Terry was and yelling at us not to speak over him when we answered his questions. Later he had mentioned that him and Terry worked side by side. He said he didnt know what the property was and that hes never heard of it. After he started catching an attitude raised his voice and basically told me to stop talking. After i called terry back he answered the phone saying "Yes *******" with an attitude. That was extremely unprofessional and uncalled for. We began to ask what was going on and why we kept going in circles, and he continued to get smart and make slick remarks. He kept referring to the time that we were supposed to show up although he apologized for the miscommunication and the inconvenience, stating that he wasnt unprofessional for the way that he spoke to us on the phone and that quote "some people just dont wanna come out there to show you"

  Business Response

  Date: 07/05/2022

  I am sorry that you did not have a pleasant experience.Our agents schedule their own appointments and sometimes are on a strict schedule, showing homes to multiple customers. 
  
  Please dont hesitate to contact the local Long &Foster manager for further assistance in viewing a home you are interested in.