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Business Profile

Embroidery

Bullrun Flag and Embroidery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Embroidery.

Complaints

This profile includes complaints for Bullrun Flag and Embroidery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bullrun Flag and Embroidery has 3 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dog collar collar from Bull Run flag on January 21 of this year. Approximately a month later, I emailed them asking where my order was. They kept stringing me along telling me that my order was in the final stages and would be shipped out the following week. this continued until finally March 27 they refunded me but assured me as a a gesture of good faith that they would still ship my collar.I have emailed them twice since asking where it was with. No response I want my collar.

      Business Response

      Date: 04/25/2025

      Dear *** *******,
      Thank you for reaching out to us regarding your recent experience. We understand how important it is for you to receive timely updates about your order

      We would like to inform you that your order was refunded on March 27th. As a gesture of goodwill and to ensure your satisfaction, we are also in the process of shipping your order to you soon. We appreciate your patience and understanding during this time.

      If you have any further questions or need additional assistance, please feel free to contact us. We are here to help!

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They have been saying my order will be shipping soon since Jan. I will not be satisfied until I receive my order!!

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *** *******




    • Initial Complaint

      Date:04/23/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There seems to be a trend of slow or no delivery. Same here. Ordered a collar mid February with expected delivery date of mid to late March. After my first email, I received pre-shipment info on April 7th. No change by April 18. Another email. Their response was it would be mailed in the next 24 hours. Now April 23rd with no change in tracking info and no email response for over 24 hours. Unacceptable.

      Business Response

      Date: 04/28/2025

      Dear *******,
      Thank you for reaching out to us regarding your recent inquiry. I wanted to provide you with an update on your order.

      Your tracking number is **********************. According to our records, your package is currently in transit and is scheduled to be delivered on May 1st.

      We appreciate your patience during this process, and if you have any further questions or need assistance, please feel free to reach out. We're here to help!

      Customer Answer

      Date: 04/28/2025

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ******* ******



    • Initial Complaint

      Date:04/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a collar from bullrunflag on Jan 23rd 2025 and an email on Feb 28 that my order was preparing for shipment and gave a tracking number. A few days go by and the item hasn't left. I emailed them on March 16th about this and they responded on the 18th to tell me they were behind and it would ship within the week... emailed again on April 3rd because still no movement. They responded on the 4th to tell me item is being prepared to ship and now I have a new tracking number. It is now April 13th and still no movement on either tracking number I was provided. Almost 3 months and no item that I paid for. I don't want a refund, I just want the collar I ordered.

      Business Response

      Date: 04/24/2025

      I'm pleased to inform you that your order is currently in transit and is scheduled to be delivered on April 29th.
      To keep you updated on its journey, you can track your shipment using the following tracking number: 9400136208326332130457.
      If you have any further questions or need assistance, please dont hesitate to ask. We appreciate your patience and hope you enjoy your purchase!

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the product on 1/23/25 and it never was received. Always got the same excuse that they were behind on orders and it would be shipped. Then stated for 2 months now its pending shipment.

      Business Response

      Date: 04/09/2025

      Dear ******** ********,

      I would like to inform you that we processed a refund for your order on April 7th, and the total amount of $52.24 USD has been credited back to your account. If you have not yet seen this reflected in your account, please allow a few business days for the transaction to process fully.


      If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is important to us, and we are here to help.

    • Initial Complaint

      Date:04/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a special collar for my dog on February 20. I received no communication from them outside of the initial purchase email. About 3 weeks later I emailed them about my order status. They told me they would send a tracking number to me shortly. However it never arrived. I'm over 6 weeks now and still no information about my order. The website states a 2 to 4 week turnaround time.

      Business Response

      Date: 04/07/2025

      The product has been shipped out. its currently in transit via **** tracking number # 9400136208326333268272. Estimated delivery date is this Friday 4/11/2025

    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a dog collar 2/10/25. It is now 3/21/25 and no product. Their ad states 1-2 week turnaround.I've been strung along this entire time, with over a dozen emails assuring me it's coming and it hasn't. This is the worst online experience I've ever dealt with. They make it sound like an American made Company.. I doubt that very seriously.Refund my money immediately. How dare you.

      Business Response

      Date: 03/22/2025

      Customer was fully refunded on march ********* 

      Customer Answer

      Date: 03/23/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Although they have stated a full refund has been issued, there has been no refund applied to my account at this time. There is no receipt of my refund. They have stated it may take up to 10 days for it to show up on my account which I find unacceptable given they took my money instantly. They can in fact instantly refund me, they simply choose not to. I don't want to hear anything else from this criminal business. They're lying THEIVES. 

      I will post this story on every social media outlet, on every K9 forum, at my Church, at my Local Teamsters hall, and at my ********* A copy of this story will be given to the **** Every Cane Corso breeder in the Country will know how corrupt this company is. They're going to regret stealing from me. Every ad they post, I'll be there with this screen shot. 

      Regards,

      ******* ******




    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FIRST OF ALL I SHOULD HAVE READ THE REAL REVIEWS HERE!!!!UNFORTUNATELY I'M STILL WAITING FOR MY PRODUCT...Order placed 01/08/25 Approx delivery 02/03... Repromised 02/07 Repromised 03/03. I seeing the trend..... Stealing my funds is not a good business model hoping that your clients won't be following up with places of authority!!!I STRONGLY hope that this company gets shut down permanently....I will begin the investigation procedures.....I will get my product...No matter what DON'T USE THIS COMPANY....

      Business Response

      Date: 03/18/2025

      The order was delivered on march 1st 2025 **** tracking ***** 9400136208070409213252
      This is their 3rd purchase from us. He opens charge backs after product delivery . He has done it every time. We have banned this customer from our shop now

    • Initial Complaint

      Date:02/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 4 Name tapes on 12/30/2024.Waited.On Feb 4th I received an email stating they were shipping and a tracking number was provided. 2 weeks later they still have yet to ship and I emailed the business Feb 18th asking what the status was. I have not gotten a response.I have started a dispute with my credit card company after reading all the negative comments on ******** as well as on here, describing similar experiences.Ultimately I would like the product I ordered,

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 12, 2024, I order a 1.5 dog collar that had a lead time of 3-4 weeks. I paid $79.78 for this product. I continuously checked the status of the product and it never changed. On January 17, 2025, I emailed the company about the product not shipping. They responded and said it will ship within the week, and they provided a tracking number. It is now February 16, 2025, and the collar still has not shipped. I would like them to finish the job because I do need the collar. If not, I would like a refund.

      Business Response

      Date: 02/25/2025

      The collar was delivered to the customer on Feb 20th, however we noticed the customer opened a charge back after delivery. In this case we demand that the product be returned back to us. 

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Bullrun Flag Embroidery LLC on June 13th ***************************** full the same day. Having ordered from them once before I knew their lead times were longer than advertised (approximately 2-3 weeks). I stopped getting updates on my order on July 18th 2024 where it say my order way packed but not shipped. I have since attempted calling the company who only has the phone accepting calls only from 11am-3pm Monday - Friday, however ever attempt to contact them by phone during these hours it only gives you a message that they cannot answer the phone and best method of contacting them is by email. I have sent an email to the business and continue to contact them by phone with no response. At this point I would like to prevent others from experiencing this and would either like my ordered products or a refund but you cannot get a hold of anyone at the business in order to remedy the situation.

      Customer Answer

      Date: 03/03/2025

      I just saw an email from the BBB asking if the company has reached out to me since you have not gotten a response as well. I received an email response from them in late February, however they still have not resolved the issue since they only said they dont do phone calls and will look into the processing issue for the order.

    Bullrun Flag and Embroidery is NOT a BBB Accredited Business.

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