Reviews

This profile includes reviews for Auto Appraisal Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Appraisal Group, Inc.

  1441 Sachem Pl Charlottesvle, VA 22901-2555

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  Auto Appraisal Group, Inc.

  P. O. Box 7034 Charlottesville, VA 22906

Review Details

• Review fromTim S

  Date: 02/12/2025

  1 star
  I am extremely disappointed with this service. These inspectors, who claim to be certified *** professionals, conducted a pre-purchase vehicle inspection across state lines but failed to identify several critical issues. The only problems they noted were ones I had already been aware of.Somehow, they completely overlooked mismatched springs, which left the vehicle uneven, as well as broken shocks, unattached headers that could have cracked due to improper securing, a loose steering wheel, and several other mechanical issues. Once the vehicle was delivered, my mechanic had to address these problems, costing me nearly $3,000 in repairsissues that should have been caught during the ************* make matters worse, no one has responded to my phone calls or emails. I am now working with my credit card company to dispute the $525 charge for this unacceptable service. I strongly advise others to avoid this company.

• Review fromGreg M

  Date: 11/07/2024

  1 star
  Horrible to deal with They just bully people who ask questions and dont want to explain their values I asked of comps used to get my values and it took a week to get a phone call Only one comp he was willing to share; 70k yet mine valued at 42k Rude and aggressive No one questions me after 40 plus years in the business Waste of time and money The appraisal process was not accurately explained to me I was told my vehicle and all the parts and improvements would be considered in the value But that was not true As a result, the value came in much lower as they would not consider improvements to the vehicle If they said, in the beginning, they would not consider a project vehicle unless it was complete I would not have paid them Since theyre not members of the bbb I doubt the care about misleading consumers and taking their money They just want the money Hope others will read this and go elsewhere

• Review fromK. C.

  Date: 03/15/2023

  1 star

  K. C.

  Date: 03/15/2023

  Joining the honest reviews of this dishonest (no ethical values) group of money steelers. I was referred by my insurance company to them. I paid for a service to evaluate my car and as other customers say, they are refusing to provide report for my paid service, which I can send it to my insurance company. They even boldly and openly challenged me to take them to Consumer court, which eventually I am going to. This kind of people's/Inc's license should be revoked for their dishonest cheating the customer business. Will our Govt take any kind of action?

  Auto Appraisal Group, Inc.

  Date: 03/16/2023

  This review is not an accurate representation of the service this customer requested. He did not hire us for an appraisal. This customer requested a value consultation regarding a diminished value claim. Which he did receive. Our website autoappraisal.com clearly states: "Auto Appraisal Groups Diminished ******************* is provided to assist you in determining if you should order a certified appraisal for a diminished value claim. Based upon the information you provide, this range will provide a verbal estimate of the amount that your vehicle has diminished in value and help you determine how a professional, certified appraisal could support your claim of loss. It is not a guarantee that your cars loss of value is within the given range. IT IS NOT AN APPRAISAL. It is based upon your description and is specific to your vehicle. An on-site inspection by a certified AAG agent is required to determine the actual amount of diminished value." We offer this option to callers to allow some research before investing in an appraisal. We don't want them to hire us if we can not meet their expectations regarding the claim.

  K. C.

  Date: 03/16/2023

  Thanks for confirming to let all viewers know, we pay $75 for verbal info from AAG which can't be used anywhere. AAG is twisting it as I requested appraisal which is incorrect. I paid for Diminished Value range and whatever to be outcome, requested as a report. Is it wrong to ask/provide a report and receipt for paid services? Second wrong claim was, I was misguided by AAG was nowhere in their website says AAG will not provide report for this paid $75 service request and nor while making the payment over the phone. So, it's a scam to their customers like me. How in a world, any service provider scams the customers for $75 service request, would not provide any verifiable report which I can't use it further? If I am getting the report or money back in week from request date, I will have to let Consumer Protection Court Judge to decide on this scam.

  Auto Appraisal Group, Inc.

  Date: 03/23/2023

  It is unfortunate that you misunderstood the difference between the two services. Our website clearly states that our diminished value range service is a verbal estimate of the amount that your vehicle has diminished in value to help you determine if a professional, certified appraisal could support your claim. Our website also explains that should you decide to proceed with the certified appraisal, we will credit part of the $75 towards the appraisal fee. Both services are clearly defined.