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Find a Location

Umansky Chrysler, Dodge, Jeep, Ram has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforUmansky Chrysler, Dodge, Jeep, Ram

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    CARS

    Business Details

    Location of This Business
    960 Hilton Heights Rd, Charlottesvle, VA 22901-8393
    BBB File Opened:
    8/24/2018
    Years in Business:
    6
    Business Started:
    9/1/2017
    Business Incorporated:
    8/1/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 50928 for this business, issued by Motor Vehicle Dealer Board

    These agencies may include:

    Motor Vehicle Dealer Board

    2201 W. Broad Street, Suite 104

    Richmond VA 23220

    (804) 367-1100

    Fax: (804) 3671053

    http://www.mvdb.vipnet.org

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Umansky Motor Cars of Charlottesville
    Business Management
    • Mr. Russell Toll, General Manager
    Contact Information

    Principal

    • Mr. Russell Toll, General Manager

    Customer Contact

    • Mr. Russell Toll, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a new 2019 ************* limited 4x4 a few years ago with this dealer. The vehicle has a ************* warranty of 3 years/36,000 miles and 5 years/60,000 miles. ******* this summer, this vehicle has constantly stalled while driving or at traffic lights. This could be life threatening as the vehicle completely stopped, lost power, and cannot be restarted in the middle of road. I have visited many times (>6) at the dealer (now ********* not Umanskly ****) to get it repaired. First they said it might because of grounding, then starter relay, then wiring, .... But it comes back and back again and completely became unpredictable! This makes me scared of driving this vehicle especially I constantly have my 6-month old with me in my car! It also cost a lot of my time to driving back and forth from the dealer not to mention the pressure and anxiety of driving this car.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph B

    1 star

    09/13/2021

    The auto dealership business practices are misleading and they do not keep their word or agreements. I had agreed to buy a car and provided them with approved loan paperwork where the financial institution was overnighting a check. Because I am military I do not bank with a locate bank and I had also gotten insurance on the auto for proof of insurance and the day I am suppose to pick up the car they contacted me and told me that another sales rep had sold the car. I would not do business with this dealership as they are about as trustworthy as politicians.

    Local BBB

    BBB Serving Central Virginia

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