Business ProfileforUmansky Honda of Charlottesville

I took my 2012 Honda CRV to Umansky Honda in Charlottesville ******** in March 2022. I had been to two mechanics previously who were inconclusive about the shuttering issues I was having while accelerating and their only suggestions were some very expensive investigations to figure out the cause of the problem. Both mechanics recommended that I got to a Honda dealership to have my car evaluated. Begrudgingly, I took my car to Umansky to have it looked at. Over the course of an entire five days, they called each day with a new problem to fix and something else that "had" to be done to fix the shuttering while accelerating. This totaled to $3000, which I agreed to because they claimed that each expense was to benefit the car and would make the cause stop shuttering when accelerating and start driving normally again. When I was finally able to pick up my car, the service advisor said (and I quote here verbatim), "The car isn't perfect and it may vibrate a little but it SHOULD be fine. If YOU are uncomfortable with how it's driving, come back and we'll replace the torque converter, but that's another $1000." My CR-V continued to get worse over the next few months and as I am living in ********, I couldn't even drive back to ******** to get it looked at again because the shuttering had gotten so bad. This past week I went to a dealership in ******** where I was promptly told by the service advisor, ****, that were was absolutely NO excuse for the work that Umansky had done and if they had actually examined the car properly they would have seen immediately that the drivers side axle was completely BROKEN beyond repair. So to summarize, I had been driving a car with a broken drivers side axle and also a passengers side axle that was damaged and ended up being replaced as well. This is extremely dangerous and Umansky said NOTHING about it. I have now spent $4500 and only $1400 of that was necessary. Also, the torque converter has nothing to do with how the car was handling.