We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Ting Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    10/14/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On or about April 20, 2024, Ting Internet "suspended" my account for being behind on my internet bill and disconnected my internet service. They later re-charged my credit card, collected all past due amounts, then continued to charge me $89 from May-September of 2024 without restoring the service. They notified me of the account suspension via email but failed notify me that the service had been "resumed." I have contacted no less than 4 times asking for a refund. They have not issued the refund, and I have not used Ting internet since April. I further advised them that the equipment they provided is in fine condition and I asked, initially, the procedures to return the equipment. They have not answered any of my questions. They claimed to have sent previous emails, to an email I do not check often on the email sent on April 20th, 2024. I found one other email dated April 16, 2024. In the April 20th email. they ended with: "To reinstate your service, you will need to contact us at ************** to discuss your payment options. I did not call them; therefore, they should not have reinstated the service without discussing with me. Amount of money paid provided below is the total charges for May-July 2024 (Aug, Sep were refunded by credit card issuer),

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

300 E Main St Ste 310

Charlottesvle, VA 22902

Visit Website
(855) 846-4626

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.