We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Arbor Lake Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8 months ago Ive been having issues with the **** system. During winter its been too cold and my heat wasnt working, during summer time my ac wasnt working. Ive been constantly asking for a resolution and havent gotten one. Ive contacted the inspection people thats the only reason these apartments has finally ordered a part to fix my **** system. Its been ****** degrees and these people with proof still havent came to fix it for months! Theirs mold in my apartment and they treat me as if its just discoloration and Its nothing that can be done. **** appeared on my clothes, on my food in the cabinets everywhere ! They treated it as if it was nothing and got maitenece to come in and wipe it down ! I lost $200 in food because of that I had to throw everything away in my cabinet. Mold appears on the carpet, in the toilet bowls I clean every 3 days the mold still appears. It appears in the shower, in the vents above my bed, in the kitchen cabinets, all outside on my porch/balcony. Mold on top of the fridge, inside the fridge! All they told the maitnecr guy to do was wipe it down ! Its bigger than a wipe down! I was told 5 months ago they were going to bring a mold tester but never came! *** even had a doctor tell me my respecter infection was from the mold in my apartment still nothing from arbor lake ! The resolution im hoping for is a new apartment with updated appliances or my rent back from the past 5-8 months Ive been dealing with these issues and also communicating it to them constantly ! Its black and green mold!

  • Initial Complaint

    Date:01/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in Application in the month of December ********************************************* ********* that expired January 12 so I get an extension for February 8 was told that I had the apartment and I was gonna move in at the same time I havent really been able to connect with anyone and never in the office when youre supposed to be in the office about Voucherabout to expire I have nowhere to live Ive been suffering with it depression because of the stories have been told to me that the people that were in the office at the time that I was able to speak it is not fair I work and pay taxes why do I have to suffer. Please help me. Thank you so much

Arbor Lake Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.