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Business Profile

Educational Consultant

Huntington Learning Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a refund for unused tuition due to a schedule not being worked out, and lack of communication with the establishment. Overall the experience was not at all what we had expected. I was told on 02-13-2023 that they would refund $786 but it could take up to 7 weeks to post. I have not received the refund.

    Customer Answer

    Date: 07/14/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Huntington Learning Center regarding complaint ID ********.

    Regards,

    *******************************

    Business Response

    Date: 07/25/2023

    From: Miles, KaTanya <******************>
    Date: Mon, Jul 24, 2023 at 3:36 PM
    Subject: BBB complaint Claim # ********
    To: ********************************************** <**********************************************>


    Huntington Learning Center makes every effort to meet the needs of our students and families.  Our sincerest apologies for the inconvenience imposed on the customer.  Due to staff changes, unfortunately, this matter slipped through the cracks and went unresolved.  We appreciate the call to attention of this matter and we will refund the agreed upon amount to the customer promptly.  

    Respectfully,
    **************

    Customer Answer

    Date: 07/25/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *******************************



Huntington Learning Center is NOT a BBB Accredited Business.

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