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ComplaintsforHome & Estate Inc-PRM
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have been working this business on trying to get a fence installed for months now until finally after a surprise call, the fence was installed but not to the specifications mentioned in the original quote. My issues began, when I can only assume, when a previous employee left the company. I was not made aware of this and was contacting the company for almost a month as I was already quoted and scheduled for fence installation. With no apology or reasoning to why this occurred, I was then requoted twice afterwards with fencing that was more than doubled from the original quote; the original quote was then reaccepted. After accepting the original quote, I was then scheduled for installation to which was put off for months and months with the reasoning being: COVID. There is understanding that COVID has affected business around the world but COVID does not affect customer service. As I write this email, this company has failed to return any of my calls or **** *****.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.