Business ProfileforIdeal Cabinets Design Studio

Met with designer 10/30/23 for kitchen remodel. Desire for kitchen installation 3/1/23 latest. Prelim drawing 11/17/23- provided feedback same day with own drawing 2nd draft received 11/21/23 asked to finalize and start production. 12/1 email request f/u. Quote 12/6 Paid deposit on Dec 15th ($38, 876). Advised production about 12 wks to installation. 1/12/24 request update. No production! Waiting on ********* for color sample chip, likely delay cabinet deliver late March. 1/17 Request bath vanity/counter top order for Mar 2/9 sample arrived (notified via email Fri pm) to come in to store to approve! Not phone call or text. 2/12 (Mon) approved sample. Advised late March 2/24 request update install date - excuses provided 2/27 not sure maybe middle April. 2/27 responded with disappointment with lack of communication, meeting expectations. Requested to speak with **** **** rep and provide install date kitchen and bath install date (separate since not high gloss) 3/5 NO Response to any requests (13 wks from order date). Lack of communication prevented me from taking business elsewhere to meet my expectations. Please provide your contact ‘s information as I am still not understanding why it took 8 wks to make a small sample. For almost 80K, we expected higher quality of service and this includes delivery of master bathroom vanity and countertop no later than 3/29 and kitchen no later than 4/5.