Reviews
This profile includes reviews for Shelor Motor Mile, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromZiad H
Date: 02/22/2025
1 starZiad H
Date: 02/22/2025
I brought my car ford E-350 in for service and clearly communicated that it needed spark plugs. They insisted on performing a diagnostic, which cost me $180 – fine, no problem. But then, I received a call saying the car needed spark plugs, and the total cost would be $1,370. This felt way overpriced, but I agreed to go ahead with the replacement. The next day, I picked up my car and drove it for just 15 minutes before the same noise I originally came in for started again. I returned to the service center, and they told me that the spark plug on cylinder 6 still needed to be replaced. I was shocked because I had specifically been told the day before that all the spark plugs were replaced. They then claimed they only replaced the spark plug on cylinder 2, and now I was expected to pay another $1,400 to change the remaining spark plug. That brings the total to $2,700 for spark plug replacements, when all spark plugs should have been changed in one go, not just one or two. This is a huge rip-off. I will never return to this location again and strongly advise others to avoid it as well.
Shelor Motor Mile, Inc.
Date: 03/19/2025
The customer presented their vehicle for service due to a spark plug that had become dislodged from the cylinder. The requested and authorized repair addressed this specific issue. At the time of service, a comprehensive spark plug replacement was not requested. Given the vehicle's age and mileage, there was a potential risk of encountering damaged threads in other cylinders during a full spark plug replacement. Considering the customer's focus on the immediate repair and potential budget concerns, pursuing an open-ended repair was not deemed advisable at that time. We appreciate the customer's willingness to discuss their experience with our service manager. As explained during that conversation, diagnosing potential future issues requires further investigation.Review fromWayne B
Date: 12/04/2024
4 starsWayne B
Date: 12/04/2024
I will say this I have good luck with my most recent purchase a Honda Pilot this is like my fourth car from shelor. The first vehicle ate tires we took it on Vacation and it ate all 4 tires the last three have been a good buying experience but after reading the past few complaints it seems no one is happy. I will be buying another car soon and I’m not sure if it will be Shelor but if I do buy a car you can darn well believe I will have my personal Mechanic inspect it and ok it. Do your homework if it cost a few bucks to get it inspected do it it will set your mind at ease.Shelor Motor Mile, Inc.
Date: 12/05/2024
Thank you for sharing your feedback about your recent Honda Pilot purchase and your past experiences with Shelor Motor Mile. We appreciate your continued business and are pleased to hear that your last three purchases have been positive. We understand you've noticed some negative reviews. At Shelor Motor Mile, we strive for complete customer satisfaction, but with the volume of vehicles we sell and service – around 1,000 vehicles sold and 7,000 serviced monthly – it's statistically probable that a small percentage of customers may have concerns. It's important to put these reviews in perspective. We consistently maintain a 98% or higher customer satisfaction rating, which reflects our dedication to providing excellent service. We take all feedback seriously, using it to refine our processes and make things right whenever possible. We appreciate your advice to have vehicles inspected by a personal mechanic. It's always a good idea for buyers to do their due diligence when making a significant purchase like a vehicle. We value your business and would welcome the opportunity to earn your trust for your next vehicle purchase. Please don't hesitate to contact us directly if you have any questions or concerns. Motor Mile Customer Relations - *************Review fromTim C
Date: 09/17/2024
1 starTim C
Date: 09/17/2024
Shelor SUCKS!!! Took my new Subaru in for 6 month service with only 1000 miles on it and they dented the hood and will not make it right!! Sales staff did excellent job but the service and management suck! Last car I ever buy from these crooks! DO NOT BUY FROM SHELOR THEY WILL NOT DO RIGHT WHEN THEY MESS UP!!Shelor Motor Mile, Inc.
Date: 09/23/2024
We're committed to providing the best possible experience at Shelor Motor Mile, and that includes actively listening to our customers. We'd like to address the recent review and offer some clarification. The customer brought their vehicle in for routine service. After the customer left, we carefully reviewed the color images they provided, and it was determined that the damage to the hood was a rock chip, a common occurrence, not a dent caused by our service team. We understand the customer's frustration, but we stand by our service team's assessment. We always strive for open communication, but unfortunately, the conversation with the customer became heated. We remain committed to providing top-notch service and ensuring customer satisfaction. We invite the customer to contact us directly to discuss any further concerns in a calm and courteous manner.Review fromWilliam W
Date: 08/19/2024
1 starWilliam W
Date: 08/19/2024
Bought a vechile from Shelor barely had it over a month. The car broke down, the service center was rude, I’ve had to come out of pocket a lot already. I have two kids and told them I needed a good reliable car do to my kids doc and therapy. I made my 3rd car payment. Since then it’s went down hill with Shelor. I’ve been stuck 2 months no car & losing my job now over this all. For the money I spent no way I should have had any issues within for couple months owning the car. Now I’m being told the whole engine got to be torn apart & replaced the whole 9 yards so I’m going to be doing another almost month waiting to get my car back how they think someone can live like this. They were charging a lot to try to get a rental through them. AShelor Motor Mile, Inc.
Date: 09/23/2024
We appreciate you taking the time to speak with our sales manager and allowing us the opportunity to address your concerns. We understand how frustrating it can be when a vehicle experiences unexpected issues, and we're glad we were able to work together to find a resolution. We value your business and are committed to providing excellent customer service. Thank you again for your understanding and cooperation. Sincerely, Shelor Motor Mile Customer Relations - *************Review fromScott G
Date: 07/24/2024
1 starScott G
Date: 07/24/2024
Beware if you decide to take your vehicle in to trade or sell at the Shelor Motor Mile. I took my 2018 Chevrolet Silverado 3500 in to sell as I do not need it. This truck is in excellent condition and only has 41650 miles on it. Also it has recently had a $10,000 utility bed upgrade added to it. I did my do diligence and research (as I once worked for a dealership or two) so I know what they use for appraisals. I looked at the 4 major appraisal websites and the average value for my truck was $30,800. And this did not include the utility bed upgrade. This truck qualifies as above average BTW! But looking at the rough condition the average value was $25,000. When the appraisal from Shelor came back they offered me $24,000. They stated there were multiple dents and body damage on it. I would like to see all these dents and bidy damage, nothing but lies to try and prove their sad offer. This is nothing but a smack in the face and despicable. They should be ashamed to advertise they will buy your vehicle and as they say, "Why shop anywhere else?" More like steal your vehicle and make a fortune off of you. I am all for businesses making money, but this is ridiculous. I have attached pictures of my truck and give me your honest opinion if you feel this is a rough or above average truck. Wasted my time today going there, and will never be back! Also I am going to be selling this on my own now, so if your interested let me know!Shelor Motor Mile, Inc.
Date: 08/05/2024
Thank you for your feedback regarding the appraisal of your 2018 Chevrolet Silverado 3500. At Shelor Motor Mile, we strive to provide transparent and fair valuations for all vehicles. Our Straightforward Pricing policy ensures that we offer competitive market prices based on a variety of factors, including condition, mileage, and current market demand. While we understand the customer's perspective on the value of their truck, it's important to note that market conditions can vary. Based on our evaluation, which includes industry-standard appraisal tools and a thorough inspection, we believe our offer accurately reflects the current market value of the vehicle. We respect the customer's decision to sell their truck independently and wish them success. -Shelor Motor MileReview fromRyan H
Date: 07/24/2024
1 starRyan H
Date: 07/24/2024
Worst company to do business with. They upsell you on any and all additional services, warranties, and coverage. Without covering ALL the pertinent and most crucial details. Even past the point of expiration. And then they refuse to work with you and remove said warranties, services, and coverages. They do their utmost best to continue to charge you and cover themselves legally so that they may continue to charge you. Never in my LIFE! Will I do business with them. Nor will I ever give them a good reference!!! I personally tried to cancel the bogus extended warranty they sold me on. Never once! Was I explained to that I would not be able to cancel said warranty AND I was lied to about the full details of the coverage! I was told in the office when I signed up for it, that my warranty was bumper to bumper 100k miles. Come to find out recently when I needed to use the warranty. That it only covers up to 45k miles and is a "wrap warranty". Which covers very little compared to the "bumper to bumper" coverage that I was lied to about. Then when I tried to cancel said warranty, I was told the coverage was only until 60k and was now expired and still had to be paid! How can you continue to charge someone for something that was never used, omitted the truth about, and was obismal?! Again I will not work with nor provide any business for this dealership ever again! And I would highly encourage anyone else that has purchased a vehicle from this dealership, or any warranties, to double check your contract and the details of your warranties, and cancel them as soon as you have the chance before they try to refuse!Shelor Motor Mile, Inc.
Date: 08/07/2024
Thank you for sharing your feedback regarding your extended service contract. We value all customer feedback and take your experience seriously. We understand your concerns regarding the coverage details of your contract. Our team strives to provide clear and comprehensive information about all our products and services. Our records indicate that you purchased a 5-year/60,000-mile extended service contract, and that you signed a document outlining the terms and conditions of the contract, including the specific coverage details, before finalizing your purchase. We have attempted to reach you to discuss this matter further, but have not yet received a response. If you would like to discuss your concerns or have any questions, please do not hesitate to contact our Customer Relations Department at *************. We are committed to ensuring customer satisfaction and are available to assist you.Review fromGina C
Date: 06/03/2024
1 starGina C
Date: 06/03/2024
Bought a Nissan Rogue a couple years ago from them they won’t trade now for nothing good car but burnt me on the price. Used car prices have increased not decreased. They are crooks.Shelor Motor Mile, Inc.
Date: 06/07/2024
Thank you for sharing your experience with us. We understand your frustration with the trade-in value of your Nissan Rogue. It's important to understand that several factors influence the trade-in value of a vehicle, including age, mileage, condition, and current market demand. All vehicles depreciate over time, and market fluctuations can impact resale values. While used car prices have increased in some instances, this is not always the case for every make and model. We strive to offer fair and competitive trade-in values based on a thorough evaluation of each vehicle. We encourage you to discuss your concerns directly with our sales team. They can provide a detailed explanation of the factors that contributed to your vehicle's trade-in value and explore other potential options that might better suit your needs. We value your feedback and appreciate the opportunity to address your concerns.Review fromTerri L
Date: 05/31/2024
1 starTerri L
Date: 05/31/2024
I bought my SUV in 2022 and it has been nothing but a problem with check engine light constantly coming on with no resolution of the issue being fixed or able to determine direct cause. This has happened over 7 times now and the vehicle is not dependable. Not only have I taken up there even though i live a good distance away, I have used other locations still with no solving situation but at least a effort to try. This is so unacceptable and would like to see something positive come about. I even bought an extended warranty from them, and was told several times the parts would not be covered even after paying a $100 deductable numerous times. So frustrating when you drive 2 hours everyday and constantly fear of breaking down in the middle road. This has happened several time before in middle of 581, light came an and lost all power couldn't move.Shelor Motor Mile, Inc.
Date: 06/03/2024
We understand the customer's frustration with the ongoing issues with her vehicle. We always strive to provide top-notch service and support to our valued customers. However, as the vehicle has not been brought to our attention since the end of 2022, we have no way of knowing the current status of the vehicle or any repairs that may have been performed elsewhere. We encourage the customer to take the vehicle to a qualified repair facility, which can accurately diagnose any issues and work with her extended service contract provider to determine coverage for necessary repairs. We remain committed to customer satisfaction and want to assure the customer that we are available to assist in any way we can. We value feedback from our customers and will use this experience to improve our service and ensure all future interactions meet the high standards our customers deserve.Terri L
Date: 06/04/2024
I have taken the vehicle to two local dealerships, due to when it happens it looses power and goes into engine speed loss and i have to limp it to the facility. They have tried multiple times also to determine the issue, replacing the fuel pump module and engine control module. They can see the history of this issue, but most of the times once it is taken back to diagnose the lights have went away and everything has went back to normal until next episode happens. This has been going on since 3 months after buying the vehicle and when it has happened I can not make back to Shelor due to driving restrictions of the vehicle bein unsafe to drive that far at reduced speed or not able to drive at all. Nevertheless, the other issue is the CAL still illuminates instead of direction when driving. I tried multiple times bringing it up there and it was never able to be fixed. I just didn't have the time to keep running it up there and back with it not getting fixed living away as far and continuously adding more miles to the vehicle. I have bought vehicles from you all in the past with nothing but success, however with this one, I have been highly disappointed knowing there has been an issue that can't be determined or fixed and keep driving a vehicle that is unpredictable. It seems like this a lemon and needs to be parted with another reliable vehicle with no extra cost.Review fromDillon C
Date: 02/18/2024
1 starDillon C
Date: 02/18/2024
I had a warranty issue with my new car at the end of October Shelor told me a manager would reach out to me to get the issue resolved. I never heard anything back. I contacted them in November, December, January and February being told a manger would contact me each time. I haven’t heard anything back. I would never recommend going to them for any issues or warranty issues. The managers are to incompetent to return a call about getting a simple warranty issue resolved. When purchasing a 60k car I expect dealerships to help quickly when there is a simple fix for an issue not to toy with you and tell you every time you contact them that their manager will give you a call back. This is the worst service I have ever received from a dealership.Shelor Motor Mile, Inc.
Date: 06/03/2024
We apologize for the miscommunication and any frustration caused by the delay in resolving your issue. Our goal is to provide excellent customer service and timely resolution to any concerns. We understand that your vehicle was brought to us in October for a warranty concern, and Chrysler declined the repairs at that time. We acknowledge that you subsequently took your vehicle to the dealership where you purchased it, and Chrysler again declined the repairs. We apologize for any misunderstanding regarding our ability to assist further in this matter. We always strive to provide accurate information and manage expectations regarding warranty claims. We value your feedback and will use it to improve our communication processes. We encourage you to contact us directly if you have any further questions or concerns.Review fromBenjamin K
Date: 02/11/2024
1 starBenjamin K
Date: 02/11/2024
13 F150 3.5 Ecoboost I wasCharged 2 diag fees from Shelors NPF- 1-Customer States Burning smell coming from the vents 2-Customer states Squeak in the back Went to Duncan Ford Brent knew it was a common issue with the mileage $1400 ??Rear pads,rotors worn out suspension part. previous repaired valve cover gasket leaking again. Installed Shelors provided 140.00pigtail for blower fan per my request. Seeking assistance from upper management to discuss this civilized your company has my contact information. Respectfully ******** ****Shelor Motor Mile, Inc.
Date: 02/19/2024
Hello Benjamin, Thank you for taking the time to speak with our Service Manager. As discussed, we will be refunding you for one of the hours of diagnostics we performed on your vehicle. We look forward to helping you with your future needs. In this incident there was a communication breakdown between the problem being reported and the notes for the repairs. The notes reflected the customer’s concerns occurring only while towing and related to the suspension. Our technicians were unable to find any issues with the performance of the suspension at that time. We now understand the customer’s concerns were during all times of operation. We have taken this feedback into account as we plan our ongoing staff training. - Customer Relations – *************
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