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Business Profile

Wigs

Rewigs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They do not confirm your order, or follow up with any mailing. It took nearly 3 weeks to receive the wig. The wig was not the size I ordered, the hair was falling out and there were no labels in the wig stating it was a **** ***** wig or a human hair wig. The hairdo in the advertisement was nothing like the style that arrived. A return form was completed and the email would not go through.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig and when it came, the wig was NOTHING like the picture! The wig has an orange color and looks super cheap!! Like a Halloween custom quality!!

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both my neice and I are battling cancer so I told her that I would order her a wig.?she chose this company so I ordered it. 3 day later, I ordered 2 for me. I follow up with them on the status of my niece order as there we no updates to their website tracking. They respond with a tracking number. Did receive her wig. She is happy. Follow up on my wigs as again their tracking website still shows order received. We went back and forth and they realized that that were 2 orders so They responded that all 3 wigs were shipped in the first shipment. I told them that was not the case and that said to take it up with fed ex. The package was not damaged and there was only the wig from the first order. I am out about $200 for the missing 2?wigs

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased from this company around May 2nd. I had double checked with them to ensure my timeline would work. **** told me they would expedite the order and have it to me on the 19th. Now they will not get it to me until the *****rd. I want my money back

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** for a wig that is trash! It looks nothing like the picture on the site. It isn't the right color, it isn't cut right, it shows seams because it is thin! It would fit a 5 yr olds head the hair won't style. It's basically garbage! Also they refuse to refund me my money. They only want to give me 45% back! An if I mail it back they want me to pay for that on top of it all. Plus they want me to mail it to *****!!!! If I had known this c*** of a wig was coming from ***** I would never have ordered it! I am so ticked off??????

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two wigs that are over two hundred dollars and this company is a fraud. They have no contact number or address and no returns

    Customer Answer

    Date: 11/22/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Rewigs regarding complaint ID ********.

    Regards,

    *********************************

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancer and needed a nice wig. When it arrived, it looked NOT like the photo. It falls all over your face, the part is on the WRONG side, and has a white stitch that shows if you try to fix it. They never tell you, but the return address is in *****!!! BUYER BEWARE!!!

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from the company on February 13,2023 and it was received on February 27,2023. The product is not as advertised it doesnt appear as it appears like a dead rat and cant be attached because I dont have enough hair to hold it with the ***** provided nobody explained that to me and the company is selling garbage for a lot of money

  • Initial Complaint

    Date:11/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on the 6th of November 2022 and wig received on the 23rd of November. Wig was damaged. Clips loose and hair line was coming away. Contacted Rewigs on 23rd of November and sent photos following request from advisor. Some email communication back and forth however still no resolution. Last email from rewigs advisor offered partial compensation and suggested I find a company to fix the wig! Replied this was unacceptable and full refund should be processed. The wig cost ****** so this was not a cheap purchase.

    Customer Answer

    Date: 12/19/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Rewigs regarding complaint ID ********.

    Regards,

    *************************

  • Initial Complaint

    Date:05/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED A WIG FROM THE COMPANY REWIGS.COM. I ORDERED IT ON 04/16/22. I RECEIVED IT THIS WEEK 05/08/22. IT IS THE WORST WIG I EVER GOT. THE LOOK AND COLOR IS HORRIBLE. WHEN YOU GO ON MYTHEIR WEB-SITE IT YOU HAVE TO FILL OUT AN EMAIL FORM. I SENT 3 BACK ASKING THEM FOR THEIR ADDRESS. I GOT NO ANSWER. ALSO, THEY DO NOT GIVE YOU A PHONE NUMBER. ALSO, ON THEIR PACKAGE WHICH WAS A DISGRACE IS A ADDRESS. IT SAYS DO NOT MAIL YOUR WIG BACK TO THAT ADDRESS ? IT LOOKS LIKE **********. (*************** FACILITY ).ON THEIR REVIEW CUSTOMERS SAID THEY ALSO ASKED FOR THEIR ADDRESS AND NEVER GOT AN ANSWER. IF I HAD READ THE REVIEWS I WOULD OF NEVER ORDERED FROM THEM. I HOPE YOU CAN LOCATE THIS HORRIBLE COMPANY FOR ME. I AM LOOKING FOR A REFUND. REFERENCE # RE222041613045 THANK YOU *******************************

Rewigs is NOT a BBB Accredited Business.

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