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Business Profile

Auto Body Repair and Painting

Battlefield Park Body Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2016 ****** ROGUE DELIVERED FOR REPAIRS TO FRONT END 3 WEEKS AGO...CLAIM COVERED BY GEICO INS. CLAIM #****************-01, EST. DAYS TO REPAIR 12...COMPANY HAS BEEN 100% UNRESPONSIVE TO ALL ATTEMPTS AT AQUIRING INFORMATION CONCERNING REPAIR STATUS, UPDATES, TIMELINE OF REPAIRS, ETC..ALL THE WHILE CONSUMER IS CONTINUING TO PAY DAILY CAR RENTAL CHARGES WITH NO TIMELINE OR INFORMATION WHATSOEVER..WHAT CAN & WILL THE BBB DO TO ASSIST ME WITH THIS MATTER? **************, ************.

    Business Response

    Date: 09/14/2023

    ************** has been updated throughout the repair process including delays on parts.  Geico agreed to pay for a used (LKQ) grille for a replacement part for claim related damage.  We received 2 damaged used grilles, the last coming in on 9/1/2023. An email was sent to the Geico adjuster on 9/1/23 and she replied giving the ok to get an AM aftermarket grille at 1:54pm on 9/1/2023. The part had a  2 to 3 week arrival time, though not our obligation, we did indeed let the insurance company know of the delay.  The response from Geico was to order the next part that *** be sooner, but again it was for a LKQ part which caused a delay due to delivery time.  This part is readily available through other sources and could have been delivered much sooner; however, due to the insurance policy chosen by **************, Geico has the option to use LKQ parts for replacement, in which they did.  All other approved work has been completed and waiting the arrival of the grille.

    There were a couple other matters causing delays with this claim.  For example, we had to determine prior damage that was paid on another claim that was not associated with this claim, we discovered several missing parts that should have been with the vehicle and that were needed but were thrown away by the vehicle owner, and we found additional claim related damage and had to supplement to Geico.  All of these things cause delays during the repair process and we have been in communication with **************** on numerous occasions.

    We are on target with the repair process given the guidelines and parts usage defined and paid by Geico Indemnity Company.  Battlefield Park Body Shop takes pride in providing quality repairs and restoring vehicles to pre crash condition; therefore, we will not overlook additional damage, install poor quality parts, or sacrifice our reputation for unreasonable time expectations.

Battlefield Park Body Shop is NOT a BBB Accredited Business.

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