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Average of 19 Customer Reviews
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Review fromMichael B
Date: 04/04/2025
1 starNo Accountability and terrible customer service. **** showed delivery but I don't have a package and no **** truck showed up on my camera. MT simply told me to call **** and no response since.Review fromChristina C
Date: 02/12/2025
1 starZERO STARS HORRIBLE COMPANY!!!!!! STAY AWAY!!!!!!! I contacted **************** to return 2 orders that took well over 7 months to get. After 5 phone calls, many email (they send random emails asking "how are you doing") instead of handling my return. It was to the point I had to involve my local ************************** I was dared to by customer service **** I was short changed on my refund amount I again had to contact the *********** even they were snubbed.... Now I'm out $191.00. + $23.00 on shipping charges I had to pay to send back a 7 month late order. APOLOGIES, NO RESOLUTION OR ACCOUNTABILITYReview fromDeacon M
Date: 12/12/2024
1 starDeacon M
Date: 12/12/2024
Worst customer service. No idea where the shipping address came from on my order as I only have one setup on my account. I emailed them to correct, and I received a generic email back telling me my order status. I called the support number and the agent initially said it would be no problem, but then came back and said it was too late that the order was already in progress. I asked if it had shipped already and he said no, but that he can't change the address once the status is in progress. I checked and the instant an order is submitted, the status is in progress. They told me I would have to contact the carrier and try to intercept the package. Over $100 gone and a Christmas gift lost. I will NEVER spend another dime on any site that uses musicnow and will tell as many as I can to avoid them like the plague. Never have I encountered such inept "support".
Musictoday II, LLC
Date: 01/09/2025
Dear Mr. ********* sincerely apologize for the frustration caused by your recent experience and the issue with the shipping address on your order. We understand how important it is for your gifts to arrive at the correct destination, especially during the holiday ********* clarify, the shipping address for orders does not automatically populate from the address associated with your account profile. This flexibility allows customers to ship items to different locations, such as for gifts. In some cases, autofill settings saved in your browser may input an unintended address, which can lead to discrepancies. We recommend reviewing and updating these settings in your browser to ensure future *********** a one-time exception, we have issued a refund for the item on your order. Please allow a few business days for the refund to process and appear on your payment method.We deeply regret the inconvenience and disappointment this situation has caused. Your feedback is extremely important to us, and we are committed to improving our processes to better serve you in the future.If you have any further concerns, please dont hesitate to contact us.Sincerely,Customer Service TeamReview fromMark M
Date: 10/19/2024
1 starMark M
Date: 10/19/2024
I ordered a vinyl album that arrived and is pretty much unplayable. It skips constantly. I contacted MusicToday replying back to a follow-up email to my original order, How was your order of $&@? Album? I replied with my issue. They contacted me rather promptly and ask that I send them video of the issue. After numerous emails back and forth, the contact, Bryn, finally provided me with options of full refund or a replacement. My email back to Bryn was replacement as this title is rather difficult to find elsewhere. I even asked if there was an address where I could send the defective album as I was not looking for freebies. It has now been more than a month and I have not received a replacement, a refund, and now any emails to MusicToday receive no response. Stay away from this company, they send you garbage and then their customer service department ghosts you.Musictoday II, LLC
Date: 01/09/2025
Dear Mr. ************ you for sharing your concerns. We deeply regret the inconvenience you experienced with your vinyl album and the frustration caused during the resolution *********** like to clarify that a replacement was sent as per your request, without requiring the return of the defective item. The replacement was shipped promptly and delivered on October 28, 2024. Here is the tracking information for your reference: ************************************************************************************** If you have not received the replacement or continue to experience issues, please dont hesitate to reach out to us directly at so we can ensure a satisfactory resolution. We are committed to providing a better experience moving forward and appreciate your understanding.Thank you for giving us the opportunity to make this right.Sincerely,Customer Service TeamReview fromMac S
Date: 09/07/2024
1 starMac S
Date: 09/07/2024
This company sells DEFECTIVE clothing so it needs to be returned!! There are strange defects such as random lines across the screen print . This company wont even help customers who purchase the exact shirt elsewhere in good faith. Do not trust them.Dont trust the merchandise.Musictoday II, LLC
Date: 01/09/2025
Thank you for sharing your feedback. We regret any inconvenience you may have experienced and understand how frustrating this situation must be.After reviewing your comment, we believe there may be some confusion, as our records indicate that you did not place an order with us. We can only provide assistance for items purchased directly through our store. If you purchased the item from another retailer, we recommend reaching out to them directly for resolution, as they are best equipped to address concerns related to your purchase.We stand behind the quality of our products and are committed to providing support to customers who order through our store. If you have any additional questions or concerns, please feel free to reach out to us.Thank you for giving us the opportunity to clarify this matter.Sincerely,Customer Service TeamReview fromStephanie T
Date: 08/26/2024
1 starRepeated attempts to exchange a tshirt. **************** repeatedly told me they would send return label never did. Last contact they sent me to a B2B site for vendors. Business I ordered from was ******** **** Website this company evidently handles selling her merchandise. Watch who manages selling your favorite artists merch. Even though they say the exchange or take returns they DO NOT.Review fromSue M
Date: 08/23/2024
1 starPre ordered Deep Purple box set on May 15 2024, never received, sent many emails asking for resolution, still waiting today is August 23, 2024. They asked what I wanted to do, gave them all my info they requested and still nothing. I've been overly nice and patient, ***** there is no way to talk to a real person. As of today I'm out $105 with nothing but email after email asking where my purchase is. Unreal.Review fromRosa F
Date: 05/30/2024
1 starI purchased a pre ordered book that it was supposed to mail on may 3rd. 2024, However ive gotten no tracking number, and no other information other than an order number. i sent out emails to the company trying to find out when my book was to be sent and nothing, i left a phone message because they dont have a live person at all and its just silence from this company.I guess you cant trust anyone this days. Sad!Review fromAmy H
Date: 02/06/2024
1 starIF I COULD GIVE THEM NO STARS I WOULD I highly recommend NO ONE TO ORDER FROM THEM I ORDER A TOOL HOODIE INSTEAD THEY SEND ME A TSHIRT FROM *********************Review fromMa O
Date: 11/22/2023
1 starOrdered tour merchandise in June, didn't get shipped for over five months. Sweatshirt was definitely smaller than size ordered, though it was hard to tell since the label was badly printed directly onto the fabric. Others have bought for the same tour and have had their ordered canceled because of lack of stock. Absolutely horrible company, if a band uses them either try to buy direct at the venue or stay away for your own sanity.
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