Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024 I went in person to ******************* in ******************, ** to cancel. They told me they dont handle cancellation and gave me the phone number to Taft Services. I called and agreed to pay what I owed within the 30 Day Cancellation window. I was given the email to cancel and told I would receive confirmation after emailing them saying I had called to cancel. I never heard back even though I did exactly what I was supposed to do. Now Im expected to pay what I owe. I want Taft Services to fix their mistake and take some accountability.

  Business Response

  Date: 01/23/2025

  Hello,

  This letter is in response to complaint ID #******** regarding ******* ********. On 7/23/2024, the member called Taft Services, LLC to make a one-time payment for the past due balance of $66.99 and the upcoming month as she was inquiring about cancelling. Our agent informed her that she would need to send an email to the cancellations department in order to cancel. Our agent provided her with the email address in which her request needed to be sent to.
  
  As of today, we have not received the email from the member requesting to cancel. If she would like to forward her original email request to ******************************** we would be more than happy work with her on closing the account. 

  Please let us know should you have any further questions or concerns. 

  Thank you!

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/12/2024 I called this company because they are a "billing Service" my gym uses. I asked to speak with a supervisor after being told I would be charged an additional month since my next billing date was less than 30 days.I wanted to speak with management, I was told her direct supervisor was out of office. I asked many times to be transferred to the next individual in line. I was transferred without proper notice and the representative was extremely rude. I then called back to bee connected to another individual and was then forwarded to voicemail ~6 times. I believe this is illegal and discriminatory being that they ignored my called based on my number. They state the call was recorded, please check to see if this is true - additionally when I called back to ask for this business information they said " Shape Net financials" yet provided me with the address I have listed.I am able to find no information about this business online under this name. They seem fraudulent

  Business Response

  Date: 11/14/2024

  Hello,
  
  We are writing in response to complaint ID #******** regarding ***** *****. We can confirm Ms. ***** called Taft Services, LLC also identified as ******************* regarding her membership with World Gym. Our call center attendant informed Ms. ***** of the cancellation policies and procedures when asked. Ms. ***** made it very clear she was not satisfied with the answer our attendant provided and asked to speak with a supervisor who was not available at the time. It was offered that she be transferred to leave a voicemail and/or to call back later when the supervisor would be available.Taft Services, LLC is contracted by fitness facilities to uphold the contracts consumers engage in with them. We are not permitted to manipulate the terms or conditions of said contracts. Therefore Ms. ***** will need to communicate directly with her home gym if she would like to dispute the terms.

  
  We strongly believe in providing the best customer service possible and will be sure to review our companys policies and standards with our team to ensure proper service is provided. Should you have any further questions or concerns please let us know. 

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gym membership was canceled with a doctor's note. This was done in person at Gold's Gym. Now 4 years later Taft services has placed what they said was left owed on my credit report and that my membership could not have been canceled due to a balance. However that was not told to me by ****'s Gym when I canceled in person. Gold's Gym told me the membership was canceled.

  Business Response

  Date: 04/01/2024

  Hello,
  
  This letter is in response to complaint ID #******** regarding *******************. This complaint is filed with Taft Services, LLC however the original agreement signed was with GG *******, LLC dba Golds Gym *******. ******************* was sent to collections on 10/22/2020. ************ did visit the club and spoke with a representative regarding the cancellation of her membership and provided a doctors note. Although we do not allow members to cancel in person and everything must be submitted in writing our team member assisted ************ by sending the documentation and request in on her behalf to the cancellations department on 8/19/20. The cancellations department sent a denial to the member on 8/20/2020 to inform her that they could not accept the provided document as it does not specify a time frame as required per the contract.
  
  As a courtesy we have cleared the remaining open balance and cancelled the membership.
  
  Thank you!

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taft Services handles the Golds Gym membership here in ********. I had bought membership to the Golds Gym ***********- ******* location in which the facility was closing and membership would to be transferred to the ****** location in the first week of September. I had try to go to the location on two seperate locations and the most recent- a representative advised me the location would be open the first week of October and they ran into permit issues. I had reached out to taft services in order to close the membership, and they redirected me to the ************************************* email and CC the email chain to them. Today, I was charged on my card $73.99 for a membership I cannot use because the facility at ******* is closed, and the new gym location had run into permit issues. I had also try to call the ****** facility, which redirects me to the *********, ** Golds Gym location in which they have cannot access the membership in the ****** location. Thus, there is no way to get in contact with the new location unless through email. I am still waiting on a response from the location, but I find it highly unusual they are not able to respond to a cancellation request, but can charge an individuals card of their hard earned money for a facility they can not use.

  Business Response

  Date: 09/20/2023

  Hello,

  This message is in response to complaint ID #********. The membership has been cancelled and the requested refund has been processed.

  Thank you!

  Customer Answer

  Date: 09/20/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canvelled my membership with Gold's Gym in December of 2022. Golds charged me $19.99 and I disputed the charge and the charge was removed. In January they called me twice and demanded I pay the $19.99. I refused to talk to them and asked them not to call me anymore. I've never received any letters from them and today March 21, 2023 I received a notification of a pending charge of $74.97 from golds gym. They have no permission to charge my card. My membership has been cancelled since December 7, 2022, but they charged my card anyway. I called my credit card company to report it and then called golds gym. I spoke to **** the manager. He said the charge on the card was the $19.99 and a $15 fee which equals $34.99. He would not explain what the other charges were to equal the $74.97. He threatened that if I didn't pay it, it will go to collections. I told him I'd go ahead and pay the $19.99 to clear this up and he would not accept. So I told him to send to collections. I feel they are harassing me and strong arming me. What can I do?Thanks,*************************** ************

  Business Response

  Date: 03/24/2023

  Hello,
  
  This message is in response to complaint ID# ******** regarding ***************************. **************** is required to pay any fees that fall within the 30-day notice of cancellation per the contract he signed. He disputed his last monthly payment within the 30-day notice which caused the account to become delinquent and remain open as a past due account cannot be cancelled.He also incurred a chargeback fee because he disputed a valid charge per his contract.Since the account was past due and active the charges were processed and once again the member confirmed he will be issuing another dispute. The debt is valid.
  
  Thank you.

• Initial Complaint

  Date:10/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute WORST business, in my situation they are committing bank fraud and trying to tell me that I owe hundreds of dollars for a membership that I canceled MONTHS AGO. I have provided ample amount of statements and proof showing that my membership has been canceled, and have emailed a multitude of people at Taft Services this information on multiple occasions. I had to call my bank and have them change the account number listed so they no longer could charge me for a membership that has been canceled. The cancellation occurred in June (Im currently writing this in November) and I am still receiving calls claiming that I have an outstanding bill of $400+. I do not know of anything more that I can do to effectively communicate that this membership has been canceled and I do not owe any amount of money. Absolute scam artists.

  Business Response

  Date: 10/25/2022

  Hello,
  
  I am writing this in response to complaint ID #******** regarding *****************************. ****** currently has a month-to-month agreement with Golds Gym in ********* with an open balance of $104.97. This balance consists of dues ($29.99) that have not been paid for the months of July-September and a $15 chargeback fee for disputing a valid payment. To terminate a membership, the member must submit a request in writing to an email provided to them. Once the request is received the cancellations department will process if the membership qualifies. Taft Services did not receive a cancellation request from this member. The member chose to stop payments on the account therefore causing it to become past due, memberships cannot be cancelled with an open balance. We have asked the member multiple times to forward the original email she claims to have sent so we can backdate the cancellation request, but we have not received it to this day. We are more than happy to work with the member if she can do what we have asked. Should you have any further questions or concerns please feel free to email *********************************************.
  
  Thank you!