Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem was never fixed even thou business had a 100 day customer satisfaction guarantee. I worked with ******* at ************ in the complaint department. Visit was on October 31, 2023, November 8th, November 20th, December 5th, January 17, 2024, and February 1st to the best of my recollection. I paid $1,250.00 and the color was not right and the teeth were not made properly. I was left with a gap on the left side in the inside of my mouth. Dentist kept making same claims. Saying I just needed time to get used to the teeth, that's how they are made, even said that teeth were not supposed to touch. Tried grinding down here and there but end result of every appointment was the same. I informed dentist gap was still there and he repeated same quotes. I would leave having to call ******* back. Always told had to go back to same dentist even thou tension between us. ******* assured me the office was contacted and I was going to be made a new plate to correct the problem on February 1st. Dentist refused to make new plate. Called ******* again. ******* calls me again saying they had spoken to the dentist and he was now willing to make me a new plate and that the office would call me to set up the appointment. Office never called me. Called ******* again and left message and she never returned my call either. I was told the "dentist" was the one who got to decide whether or not I could get a refund. Waiting on return calls and time waiting between appointments. Tension between dentist and patient which could have been avoided. It went like this until the 100 days were up (hence they now not calling back.) Problem was reported and refused to fix the issue the whole time as should have been done under their 100 day customer satisfaction guarantee. If dentist is the one who gets to decide then I do not consider it "customer" satisfaction so their guarantee not only leaves that part out, it misleads the customers.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/29/2021 i paid 20,000 dollars for 4 on one implants and dentures and teeth removed .at the ******** va affordable dentures and implants.,in dec of 2022 the ******** va office was closed , i thought.i was getting an infection.in my upper gums , so i called the ******* va affordable dentures and made an appointment., they could not help because that office does not work with 4 on one implants , so i called ************* va afforable dentures and made an appointment , he also could not help with 4 on one implants , and i did have a infection and prescribed antibiotics and refer me to a dentist in roanoke va , made appointment and he took xrays of my upper implants , and what he found was a screw was missing from one of the implants to the dentures , i called afforable dentures headquarters in N.C they said they would fix it and buy me new dentures that would fit, the ******** va office reopened and made appointment they took out my upper denture and sent them to a lab, about a month later they came back , and a new dentist took over and would not put them in, so i called another dentist in roanoke va that could put in my new dentures , he took out my old dentures and tried to put in the new dentures , and he notice why my old dentures did not fit with the screw missing , the front implant did not match up with the dentures,so he tried putting in the new dentures in and they did not match up with the implants and was not the right size dentures to match my lower teeth dentures , so i called affordable dentures headquarters in NC and sent information , they replied and said they would help get ******* va to fix it , its been a couple of months and no answer back from headquarters NC i call once a week to them , they dont return any calls to me , i talked to my dentist in roanoke va , he said it would cost me 7,800, to fix the problem and make new upper dentures , i want afforable dentures to pay me the money to fix the mess they made,

  Business Response

  Date: 11/16/2023

  My office is in receipt of the complaint you forwarded to my office (ID # ********).  Please be advised we cannot confirm or deny this is a patient of our affiliated practice. Due to HIPAA regulations, a medical release would need to be signed prior to any information being released to an outside party.  For your convenience, I am enclosing an Authorization for Release of Medical Records.  (the “Authorization”)You may provide the enclosed Authorization to the complainant and upon receipt of the completed Authorization we will be happy to respond to the complaint.Thank you for your attention to this matter.  Should you have any questions or concerns, please contact me at ***** ********.  My email address is **********************************, 

  Customer Answer

  Date: 11/28/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. See attached authorization release. Regards, ***** ******

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/23 I had an appointment at Affordable Dentures & Implants in ********, Virginia. It was a consultation. I was inquiring about Implants, after hearing about the price, extensive procedure and they mentioned I needed clearance from my Primary Care Doctor for the implants. I decided to get upper dentures and partial at the bottom after a bridge was removed and 2 extractions. Next appointment was 5/9/23 for an impression for lower partial. My Care Credit Card was charged for $2,188.00. The only service I has that day was an impression. Next appointment was 5/24/23 for removal of lower bridge and extractions. After waiting for almost 45 minutes to be seen I was informed the Dentist could not proceed because I did not have the clearance form from my Primary Care Doctor. I said I was told a clearance form was needed if I was getting Implants. I asked to speak to the Dentist. The Dentist said a form should have been given to me with prior paperwork. I also informed the Dentist if the clearance form was needed and they saw it was not in my records why didn't they contact me prior to the appointment for the procedures. I told the Dentist I was not going to any further with any more appointments. The Dentist told me in front of office staff that I would be reimbursed for services not rendered they would have to contact the Corporate Office. I opened a claim for the disputed charges of $2,188.00 with Care Credit. Care Credit has now informed me that they closed the claim and I need to contact Affordable Dentures or their Corporate Office. I want to pay for services I received but not for Dentures, Partials or Extraction that was not done. I am looking for a billing adjustment. Care Credit said Affordable Dentures billing department needs to an adjustment.

  Business Response

  Date: 08/01/2023

  Customer has already been refunded.

  Customer Answer

  Date: 08/01/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has responded I have received a refund. Regards, ****** ******

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of getting my Dentures, The ******** offics is no longer open except Mon-Wed. I cannot on those days, unless I take a day off. They are very short staffed, rude and I am unhappy. Last time I sat over 1 1/2 hours for my appointment. That is wrong. I wanted to transfer to a different location. I went to ****** only to find out, that it is a Franchise, so I would have to pay them. I paid in full for everything in ********, including my new Dentures, I did not know I would have to pay again. They cant transfer my molds, xrays, etc. to ****** ** becuase it is a Franchise. So, to go to ****** is an additional $930.00. I asked for a refund of my balance, so I can go elsewhere, ******** would have to approve it? Why? it was my money, your not doing the work etc? I do not want to pay twice. It is not my fault they cannot get help. I went to regular dentist and had them fix my Temporary Dentures. ******** that pain is normal, I said I dont think so. After my dentist fixed them, They have not hurt. I want to finish getting my teeth! Before my daughters wedding in Oct. Please, help me. I have spoke to the Corporate Office twice, (*******) he said they cant do it. Only ******** cal approve it. Thank-you,

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2021 I made an appointment for consultation ******* **********, DMD, FICOI, FLVI Affordable Dentures & implants **** ********* ***** ********* ** ***** ************ ( 1 hour and 15 minutes away) -paid $5,410.00 -Our plan was on 11/11/21 I would get my impressions for my dentures. -On 11/23/21 I had 29 teeth removed. I received my temporary dentures which were too big (pushing my lips out). I was told my mouth was swollen and basically I need to get used to them. -for 6 months with multiple calls and visits for a refit I was being told that my temporary dentures were perfect and it was just me.(I could not even put them in because of the pain from sharp edges) 6/8/22- went in for permanent denture and back teeth didn’t touch. Had an overbite. Dr. & nurse told me I would have to get used to them. 6/22/22-Dr. Did another impression for a new set. 7/18/22-New dentures were still messed up. (Did another impression) 7/26/22-New dentures were still messed up sent them back 8/22/22-Received same dentures but we’re really messed up (Dr requested another set) 10/6/22-Mr ******* left practice so I seen a different dentist. New dentures were still off. (Bottoms were ok but didn’t not align with the uppers) sent back 10/19/22- A new dentist was there and seen the new set which he said it’s all wrong but kept the bottoms and sent out for new uppers. 11/16/22- Canceled appointment 12/22/22- A new dentist again. This would be the 4th Dentist I’ve seen and a year later still no dentures. Of course the dentures didn’t align and we’re still messed up. -I was then told the practice is closing down. My options were basically to deal with the messed up dentures or I can get a new impression and get a new set. But I would have to go to Affordable dentures ***** ******** **** ***** **** **** ************** ** *****. (2 hours away) 1/6/23- Called ************* and was told they have no records that they are still waiting. Also that I would have to pay for impressions

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I had dental work done at Affordable Dentures in ******** ** & purchased a full set of implants and dentures. Recently one of the upper implant abutments backed out of the socket & I noticed my upper dentures were cracked on the other side. I made an appointment to have both issues corrected. The dentures were "repaired" & abutment tightened. Within a couple of weeks the socket in the denture where the repair was made fell out of the denture when I removed it to rinse it & the implant abutment on the other side that was screwed back in was loose again. The current dentist at the practice has now told me more than once he will not honor the warranty and after a bunch of double speak agreed to have the upper repaired again but the socket that had fallen out & went down the drain would be replaced at my expense $425 or a replacement denture but would be downgraded to a lesser quality. I have the Signature Digital set now, I spent the extra money to have the "8 times stronger than normal" dentures to avoid such issues. I believe that the repair was done incorrectly & caused the socket to fall out. He also tightened the loose implant and says the O-ring that was just replaced in May at my regular maintenance visit needs to be replaced again, though he offered to do that without cost to me but I was angry at that point. I spent thousands of dollars on these implants that are advertised to be a permanent replacement for natural teeth, yet they have not lasted a full 3 years and the current dentist at this practice refuses to honor the 5 year warranty that is advertised in posters all over the office because he claims he doesn't offer that denture anymore. See the attached photo. I also attached basic info on Warranty & Guarantee.