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Business Profile

Aviation Services

Swissport Usa, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aviation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************. I flew from Sharm El Sheikh (flight ****) to JFK, with a connection in Cairo (flight *****) on July 2, 2022 using ********. I filed a lost luggage claim at the airport on July 2, 2022 with Swissport. The lost luggage claim file number is **********. I have spent countless hours emailing and calling ******** and Swissport Baggage regarding my lost luggage and no one will respond. My luggage was checked under my travel companion's name, ****** ********. She also filed a claim for lost luggage (file number **********), however she has received her luggage. The luggage again was checked together so I'm not sure why I have not received mine. The luggage is a hard shell black suitcase made by the brand ****. There is a multi-colored scarf tied around the handle and a tag with my initials "***". I have included images of what the bag looks like and the luggage tag. I have been without my belongings for almost a month. I hope that you will promptly respond with the location of my luggage and when I can expect to receive it. The luggage should be shipped to me immediately. My address is *** *** ******** ****, Charlotte, NC *****. I am requesting that my luggage be shipped to me and be reimbursed that maximum amount of $1,780.00 for lost, delayed or damaged luggage, considering I have been without my belongings for a month. I had to purchase clothes, shoes, toiletries, etc. in order to replace the items in my luggage.

Swissport Usa, Inc. is NOT a BBB Accredited Business.

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