ComplaintsforSwissport Usa, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My name is ***************************. I flew from Sharm El Sheikh (flight ****) to JFK, with a connection in Cairo (flight *****) on July 2, 2022 using ********. I filed a lost luggage claim at the airport on July 2, 2022 with Swissport. The lost luggage claim file number is **********. I have spent countless hours emailing and calling ******** and Swissport Baggage regarding my lost luggage and no one will respond. My luggage was checked under my travel companion's name, ****** ********. She also filed a claim for lost luggage (file number **********), however she has received her luggage. The luggage again was checked together so I'm not sure why I have not received mine. The luggage is a hard shell black suitcase made by the brand ****. There is a multi-colored scarf tied around the handle and a tag with my initials "***". I have included images of what the bag looks like and the luggage tag. I have been without my belongings for almost a month. I hope that you will promptly respond with the location of my luggage and when I can expect to receive it. The luggage should be shipped to me immediately. My address is *** *** ******** ****, Charlotte, NC *****. I am requesting that my luggage be shipped to me and be reimbursed that maximum amount of $1,780.00 for lost, delayed or damaged luggage, considering I have been without my belongings for a month. I had to purchase clothes, shoes, toiletries, etc. in order to replace the items in my luggage.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.