Reviews

This profile includes reviews for Easterns Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Easterns Automotive Group has 22 locations, listed below.

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  Easterns Automotive Group

  22705 Commerce Center Ct Dulles, VA 20166-2036

  
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  Easterns Automotive Group

  8059 Veterans Hwy Millersville, MD 21108

  
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  Easterns Automotive Group

  100 Baughmans Ln Frederick, MD 21702

  
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  Easterns Automotive Group

  7916 Pulaski Hwy Rosedale, MD 21237

  
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  Easterns Automotive Group

  4809 Saint Barnabas Rd Temple Hills, MD 20748-4603

  

Review Details

• Review fromElaine H

  Date: 04/29/2025

  1 star
  I purchased a car from the dealership and they were supposed to take out $2500 as down payment well three months after I purchased the car and they just took out 550 more dollars out of my account stating that my down payment was more than 2500 why would you wait three months to take more money out of my account now my bank account is in the negative Not impressed with this company. Please do not buy a car from them. !!!! Im livid!!!

• Review fromKarim H

  Date: 04/16/2025

  1 star
  Im reaching out to formally complain about the frustrating and misleading experience I had at Easterns Automotive. What happened at your dealership left me feeling misled, disrespected, and completely let down. Im sharing this with the Better Business Bureau because I believe others should know about these issues.Your team told me I was fully approved for a car loan, not just pre-approved, but approved. They said I could pick two cars under a certain price and get them with no money down, guaranteed. I sent over everything they asked for: my pay stub, employment verification, and they even ran my credit. I picked out two cars as they instructed and was told theyd be at your location by 6:00 PM the next day for test drives.When I got to the dealership, the salesperson I met seemed to have no clue about my situation. They had me fill out another credit application, even though Id already provided all my info. When I asked why they didnt have my details on file, I got a vague excuse about needing to verify things again. After sitting there for two hours, I was told the cars I picked werent even at the location and that I wasnt approved for them after all. Instead, they tried to push me into an electric car I never asked ****** top it all off, the manager who was supposed to talk to me never showed up, even after I waited another hour. As I was leaving, the salesperson had the nerve to ask me to leave a good review. I was flooredhow could they think that was okay after wasting my time like that?It feels like Easterns Automotive is playing games with customers, making promises they dont keep and leaving people frustrated. This whole ordeal makes me question how your business operates. Im going to make sure others hear about this so they dont go through the same thing.

• Review fromMil S

  Date: 04/11/2025

  1 star
  First of all this place ********************************************************************* is a joke. We went to purchase a car that I saw on their website. The salesman and the manager were extremely pushy. Just because I am female they try to force me to buy a car i didnt want too with low mileage ??????? We left the office without buying anything. I have been harassed by the employees in two different locations. I have received inappropriate text messages from ***** saying that * youre so beautiful* also we found it very weird the way he was acting towards my underage daughter asking for her name and telling her nice to meet you. ***** the salesman has been harassing me over the phone and in person. On Monday April 7th around 2:30 pm Mr. ***** was in his vehicle decided to approach me and my 8 years old daughter, he rolled down his window said something and I asked him nicely to not to speak to me at all, he started to disrespect me and my child telling me to shut the f up Infront of a child and public.

• Review fromERIKA W

  Date: 04/09/2025

  1 star
  Joel A***** is a very rude, sneaky, unprofessional manager. The tags and title department trick you into signing paperwork, say that the put it into a safe, and forging signatures. They are very lazy and will make you get your own tags if not in the state of Maryland. Joel do better! I had to call the police on him at his own dealership! Who wants this stress!

• Review fromTherese L

  Date: 04/03/2025

  1 star
  I wrote a review, and I need you to change the wording as if I'm writing to the ********** it is First visit I was told that two vehicles would be pulled up and ready for me to see. I called twice to confirm before making the two-hour drive from **********. We get there, and not only are the cars not there, but Floydthe guy at the frontwas rude and dismissive about it. No apology, no explanationjust an attitude, as if I was the one wasting his time. Then they tell me the location where the cars were was closed. So why did no one bother to call me before I wasted $40 in gas, put unnecessary miles on my lease, and spent $25 in tolls?After all that, the manager, *****, stepped in, and he was actually kind, professional, and willing to help. He worked with me over the phone after I left, answering all my questions, getting me an approval for a vehicle, and even helping me secure trustee approval. He was the only reason I considered moving forward after such a terrible first impression.Second Visit:After all the approvals and back-and-forth with *****, I thought everything was finalized. So, I made the two-hour drive again, this time paying $100 for someone to take us because we assumed wed be driving home with the car. ***** wasnt there this time BUT FIGURED Everything was in order.When we arrived, the car was right in front of us, and we started walking toward it. ***** immediately cut us off, saying, Thats not the car, and walked us inside. Once we were in the dealership, he told us they sold it. Meanwhile, my husband walked back outside, checked the *** number, and it was the exact same car we were supposed to be getting. I get they dont hold cars, but this was BS. Because I I called the following day spoke to customer service and the car is still available. Totally bait and switch. Now I see all the reviews with same stories like ours. This will be getting reported

• Review fromRoman C

  Date: 03/21/2025

  1 star
  Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in *** but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too high) , then fee $20.00 electronic filing fee (Ok sure), $23.00 Lien Fee ( What lien fee I was buying cash), $799.00 Processing Fee (Really Rip Off) and $20.00 Temp Tag fee (Ok makes Sense)......Ok wait not shown any where on site cash buy now, ****** informs me that a LoJack is already installed on all their cars and will cost additional $999 on top of already crazy rip off fees Required. Typical east cost and west cost rip off auto dealers that have not been yet investigated or laws changed by state legislative branches.

• Review fromJuan M

  Date: 03/19/2025

  1 star
  This dealership is a complete rip off!!! They force warranties, gap insurance, extended warranties etc etc, just to get a deal done. They gave me $5500 for my trade but they jacked up the cost of the car I was buying by adding all the extras that i did not want!! So it was like my trade was given for free!!! They don't return emails or calls either! Horrible service I received I should have walked away from the deal but I had my heart set on this car!!!

• Review fromZak H

  Date: 02/22/2025

  1 star
  I attempted to purchase a car from Easterns in February 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in the deal sheet, which included all tax/tag/title fees.When I arrived at the dealership, I agreed to let them try to find better financing, they were unable to match. So far, all fine.When I was presented with the final deal sheet, there were two additions that I did not agree to beforehand, a ************** subscription and a dealer warranty service. I requested that they be removed from the deal sheet, as I didn't want either of them, and they inflated the price This is where it gets shifty for me:They tried to tell me that the ************** fee was required to complete the purchase, and then tried to scare me into the warranty by lying about the factory warranty not being transferrable. I did research on both of these points, and found them both to be lies.We left, and they've since contacted me trying to make the deal happen. It turns out the LoJack is optional (imagine that).This is textbook consumer fraud, and I'd avoid this business at all costs. If they'll lie about this, I would also believe that they'll lie about the state of the vehicle service, and warranty.

• Review fromAlexander P

  Date: 12/09/2024

  1 star
  This company is a piece of trash, no better cares about the company. They put all this extra s*** on my loan. Didn't give me any paper work regarding my purchase. Sold me a car with tech issues and literally had no regard for me at all. Never purchase anything from there. I've never had a car buying experience be so terrible. I wish I could just give the s*** back and be done with it.

• Review fromCurtis M

  Date: 12/01/2024

  1 star
  They sold me a 2019 car that was listed as a 2020 online and kept the owners ****** from me until the 2 week return policy had expired. ***...