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Business Profile

Construction Services

Flooring America / FA Design Build

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31, 2022, I contacted Nick R************* about flooring America doing an install. I sent him a copy of the previous quote i had from another company. ***** sent me a new quote and left off the **** that was in the previous quote and called me stating he didn't know why the other company included it in their quote and stated i didn't need it. Then the contractor came out and started installing my floors, once he left, we walked on the floor and noticed the family room floor was lower than the kitchen and the hardwood from the family room to the kitchen had a bow in it. Come to find out, I needed the ****, now I am in a situation, either my floor is uneven or I have to get flooring America to fix their problem. I shouldn't have to pay extra for their employee's mistake, he is the subject matter expert. Since the sales rep was dishonest, it is costing me more money to do business with flooring America.

    Customer Answer

    Date: 07/27/2022

    From: ********** <********************>
    Date: Wed, Jul 27, 2022 at 10:27 AM
    Subject: Claim
    To: <**************@mybbb.org>

    My name ***************************.  I have a claim against Flooring America.  I would like to withdraw complaint, we have reached a settlement.

    ****** ******* 
    ************

Flooring America / FA Design Build is NOT a BBB Accredited Business.

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