Business ProfileforFirstService Residential

HOA poor management practices resulting in unnecessary fees for owners. Nearly 100% communications are via email regarding the HOA. We do not have statements only a coupon book at the beginning of the year. My complaint is my account was sent to collections without any warning or knowledge of any balance carrying forward. In attempt to resolve I asked for copies of any notifications sent that I may have missed. Only one letter was produced from a year prior April 2022 by snail mail I did not receive and no emails. One account is in collections owners are treated poorly. I explained checks were sent and were told by First service Residential that they would not be cashed and returned 2 weeks after sending them. I sent a new check to the collections within the HOA ( dropped off in person) to resolve to collect new parking passes to avoid getting towed. I learned that all checks were cashed and am now due a credit. However, they refuse to put my account in regular standing to pick up tags as an owner. I have asked multiple times to give me my tags or visitor tags with no action on their part. As an owner that pays 515 a month for HOA this management property act as dictators and instead of communicating with residents they will send accounts to hoa collections and legal and then charge fees to the HOA causing our monthly fees to go up while they get paid. Reasonable request have been made to have them send emails of account status or any important issues by Steve has refused. Emails for property concerns go unanswered despite follow ups. The only way to get an answer is to go in person. I would like my late fees returned as this entire matter was poorly handled. BBB report.