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Business Profile

General Contractor

Van Metre Companies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Van Metre Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Van Metre Companies Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Van Metre Companies Inc

      9900 Main St Ste 500 Fairfax, VA 22031-3907

    • Van Metre Companies Inc

      44675 Cape Ct Ste 171 Suite 171 Ashburn, VA 20147-6229

    • Van Metre Companies Inc

      43045 Van Metre Dr Ste 200 Broadlands, VA 20148-5536

    • Van Metre Companies Inc

      24600 Millstream Dr Ste 400 Aldie, VA 20105-5686

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband (***********************) and I applied to rent an apartment at the *********** Apartment Complex, managed by Van Metre on September 15, 2023. On September 16, 2023 we notified the property in writing of our intent to revoke our application and rent elsewhere as they hadnt given us an appropriate or timely response. We paid $100 in non-refundable application fees in addition to a $500 refundable reservation fee to hold the unit while our application was processed. According to Virginia Code , Title 55.1 Property and Conveyance, Article 1, Subtitle 3: Rental Conveyances, Chapter 12: Virginia Residential Landlord & Tenant Act, Article 1: General Provisions, Section 55.1-1203 re: Application; Deposit, Fees and Additional Information - they are required by law to return our deposit within 20 days and they have failed to do so, despite repeated communication. They refuse to answer phone calls and only respond to email messages infrequently, if at all. They also require prospective tenants to sign paperwork that forces them to forfeit their deposit illegally by establishing a timeline that draws out the application process. Therein, they strategically refuse to give answers to applications until after the established timeline has passed so whether the application is accepted or not- they keep people’s money. Despite following all protocols and being told that our money was sent out not once- but twice (without proof for either instance) we have not received our deposit back. And it has now been 27 days - which is 7 days over the allowable time period specified by the code of Virginia. This behavior is both illegal, predatory and completely unacceptable.

      Business Response

      Date: 11/20/2023

      Hello, This applicant did not cancel their application. Their application was denied and received a full refund for the reservation fee of $500. The check number is ******. 

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Van Metre Companies owes me $187.82 (plus interest). There are two attached documents: the first is a screenshot of an email chain in which a Van Metre Companies representative confirmed I am to be owed a credit of $187.82 as of the termination of my lease agreement and returned reimbursement form. This email confirmation is time stamped at Aug 3, 2022 at 1:12 PM. The second attachment is my returned & completed reimbursement form which was delivered to multiple Van Metre Companies representatives via email (dated Oct 29, 2022 at 4:18 PM). It has been over 9 months since the reimbursement form was delivered to Van Metre Companies. I've since sent multiple inquiries to multiple Van Metre Companies employees and I have still not been sent this money via check as promised in the terms of my lease agreement and by the Van Metre Reimbursement Agreement. In accordance with Chapter 3 of District of Columbia Housing Regulations, I demand interest for this debt at standard rate of 10% (monthly compounding), bringing the total amount owed to me as of August 8, 2023 to $202.84. I also hereby notify Van Metre Companies that interest will continue accruing on this debt each day until I am sent this payment plus the correctly calculated interest via check to the address listed in the reimbursement form.

      Business Response

      Date: 09/01/2023

      Thank You for reaching out.  ******************** has been contacted and it is our intention to provide a satisfactory resolution to this dispute.  An update will be provided once a response is received from ******************** and the refund is issued.  

      Customer Answer

      Date: 09/06/2023

      On September 1, I received a voicemail from a Vanmetre representative regarding my complaint. The representative instructed me to call him back. I called the number provided in the voicemail today (Sep 6th). A different Vanmetre representative answered my call and took down my information. I told them that I'd like VanMetre please email me at ******************** with information about their resolution. 

      Customer Answer

      Date: 10/13/2023

      VanMetre successfully resolved my complaint and I would like to reflect that on this complaint record. 

    Van Metre Companies Inc is NOT a BBB Accredited Business.

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