Business ProfileforBMW of Fairfax

Feb 28, 2023: Went to BMW Fairfax with a check engine sign. Prior going to BMW I had stopped at an **** **** to get a diagnostic of the check engine sign which showed Mass Airflow Sensor failure. I had to drive 3.5 from Virginia Beach to Fairfax as there was no appointment available for the next 2 weeks at ********* **** BMW at Virginia Beach. When I arrived, I spoke to ***** ******* at BMW Fairfax and mentioned I had taken the car to **** **** and it showed MAF sensor failure. He took the car in for inspection. After a few hours I got a text and email from *****. I called back and was told the issue is with Fuel Tank Breather. I asked if there was any issue with the MAF sensor, and I was told no issues found. BMW changed the Fuel Tank Vent Valve, and I was on my way back to VA Beach. I had extended warranty on the car; therefore, I didn’t have to pay anything. May 26, 2023: The check engine sign came back, and I went to **** **** again and it showed MAF sensor failure. I called BMW Fairfax and got an appointment. May 30 2023: I drove 3.5 hours again to BMW Fairfax and Duong Van took my car in for inspection. I was told it’s $200 to run diagnostics and if I agree to repair that $200 will be adjusted against the repair cost. After waiting for 3 hours, I was told engine oil filter cap O-ring leaking, which is causing check engine sign. I was told because I took the car in for oil change at Valvoline, they didn’t use the correct filter. I was told I have to get another oil & filter change done. I agreed. I was also told I have to spend $600 to update diagnostic software which is not mandatory but recommended. After the work was completed, I was told I have to pay $336, I asked why I have to pay $200 inspection fee because I agreed to do the repair, per BMW policy I shouldn’t have to pay the $200. But I was told I have to pay. Anyways I paid $336 and also got an appointment to get the diagnostic software updated. As I was driving back the check engine sign was back. I am extremely disappointed. Firstly, I shouldn’t had to pay the $200 diagnostic fee as I agreed to get the repair done Secondly, I was given a wrong diagnostic and made me pay for an oil change that I didn’t need (I did the oil change done from ********* 3 weeks ago and paid $110) I paid $336 for a wrong diagnostics and a wrong repair and the issue still persists