Business ProfileforThe Good Feet Store

On 6/11/2022 I paid $1457.34 for arch supports. The business committed to provide me “custom fitted arch supports to alleviate pain in feet, knees, hips or back. Custom arch supports designed to support four arches of the foot, placing the feet in the ideal position, and aligning the body from the feet up.” The nature of my dispute is an ill-fitting product with deceptive sales and advertising strategies. I am not satisfied with the arch supports that I purchased. They cause pain rather than provide support. Also, I was not told that the arch supports were limited to certain types of shoes. I’ve tried to work with the business, but they are not responsive. I need the BBB as an advocate to help me. I returned to the store several times to exchange either the cushions or the arch supports for better fitting products. I also emailed corporate customer service representative, Sandy K***************. I spoke to and tried to work with Demetry B****** and Terese G*******, Senior Arch Support Specialists at the Fairfax, VA Store. The dates and reasons for me returning to the store are below. 6/13/2022 – Returned and exchanged ***** Athletic Cushions large for medium 6/14/2022 – Returned and exchanged ***** Athletic Cushions for Dress Cushion medium for medium. The cushions did not fit my shoes and were causing the fit to be too tight. 6/14/22 – emailed Good Feet Store website customer service. 6/21/2022 – returned to the store, was fitted for a different set of arches. 6/24/2022 – called store to inform them that the arches were too wide and didn’t fit properly in my shoes. The arch supports were not wearable and caused the heel to rub and blister. I did not receive a return call or email. I stopped wearing the arch supports. 7/12/2022 – Returned to the store 30 day service appointment. I wasn't serviced and haven't returned to the store nor have I worn the supports. I asked for a refund in person and in writting. The business has not tried to resolve the problem.