Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they couldn't do the work and won't refund the deposit

  Business Response

  Date: 09/13/2023

  We are happy to complete the work in our contract as long as the customer is willing to pay ***** for the work needed for her home. We have no control about the rates ***** charges, and this condition is part of the contract agreed to by the home owner.

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 09/15/2023

  when we agreed to the job to be done, they told  us that they could do the job and had professional personal and could do the job without *****, we paid them a down payment to do the job. Now they want to add to the job. If they can't do the job we want our money back, we do not want to pay any extra for something they said they could do at the amount agreed upon. 

  Business Response

  Date: 09/18/2023

  We can and will do the work as soon as you pay ***** their fee to take care of your power lines.

  Business Response

  Date: 09/18/2023

  Once again, our contract specifically states the home owner is responsible for any additional work performed by others. There is no markup for the fee ***** is charging, and it is necessary in order for us to safely complete the work in the contract.

  Customer Answer

  Date: 09/27/2023

  they couldn't do the job so i should receive my money back in full, i fully reject their terms about *****.they told us they could do the job without ***** and we wouldn't have pay anything else.

  Customer Answer

  Date: 09/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  they couldn't do the job so i should receive my money back in full, i fully reject their terms about *****.they told us they could do the job without ***** and we wouldn't have pay anything else.

  Regards,
  
  *************************

  Business Response

  Date: 10/13/2023

  Attached is the contract and I have highlighted the relevant paragraph on page 5.

  Business Response

  Date: 10/25/2023

  From: ******************* <*****************************>
  Date: Tue, Oct 24, 2023 at 3:08 PM
  Subject: Re: My Email Address
  To: *********************** <********@mybbb.org>
  
  ****************,
  
  My offer to settle this contract matter is for Ameritech to pay for 50% of the ***** charge to remove and reinstall the wiring up to a maximum of $500. Also, the additional amount due to ***** may be paid to Ameritech over 3 months following the installation with no finance charges. 
  
  Regards,
  *******************

  Customer Answer

  Date: 10/25/2023

  I gave them my price of $3,000 all I can aford they accept   

  Customer Answer

  Date: 10/31/2023

  I agree to pay 50%  of the ***** charge over the 3 month following the installation with no finance charge.

  Customer Answer

  Date: 10/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

   I agree to pay 50%  of the Pepco charge over the 3 month following the installation with no finance charge.

• Initial Complaint

  Date:05/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to get windows with this company and asked for a copy of the contract I signed with them. With windows they tell you about the 3 day grace period to have it all undone. I had no issue till I asked for the copy of my contract and break down of price. I called their contact number and got transferred to a voicemail each time. When I did leave a voicemail I did not get call back and they processed my down payment. I was sent two different loan offers with very different numbers and told not to sign the lower one. I don't know what is going on but the trust I felt in the beginning is all gone now. With that said the "wrong one" might have been for a different window amount but I don't know since I never got any proper documents. If I ask a question and get a run around answer then you lose all credibility with me and that is why I called their actual office versus talking with the rep. I talked with the other window companies and chose this one after they had the better reviews and rating. I am so angry that after you sign they just don't care, I feel like they gave me the run around.

  Customer Answer

  Date: 05/17/2023

  I planned to get windows with this company and asked for a copy of the contract I signed with them. With windows they tell you about the 3 day grace period to have it all undone. I had no issue till I asked for the copy of my contract and break down of price. I called their contact number and got transferred to a voicemail each time. When I did leave a voicemail I did not get call back and they processed my down payment. I was sent two different loan offers with very different numbers and told not to sign the lower one. I don't know what is going on but the trust I felt in the beginning is all gone now. With that said the "wrong one" might have been for a different window amount but I don't know since I never got any proper documents. If I ask a question and get a run around answer then you lose all credibility with me and that is why I called their actual office versus talking with the rep. I talked with the other window companies and chose this one after they had the better reviews and rating. I am so angry that after you sign they just don't care, I feel like they gave me the run around.

  Business Response

  Date: 08/25/2023

  The windows that were ordered have been delivered and installed without any problems. The consumer is happy with the product.

• Initial Complaint

  Date:06/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, ***************************, and I purchased a home in Prince William County Virginia in May 2021. During our home inspection, it was noted that our windows should be replaced in about a year or two. We were approached by an Ameritech salesperson in **** ********* and set up a consultation appointment. On December 8, 2021, we met with Ian S*****, a salesperson from Ameritech Construction. We signed a contract that night for 5 windows to be made and installed at our home. The contract required 10% down ($941) and allowed three (3) days of cancellation without penalty. The windows were expected to be delivered by March 2022. One of the main windows is very large and on the front of the house. We explained the urgency of getting the windows installed to prevent any leaks or damage to our home. I telephoned the company several times in February and March to ensure the windows were on schedule. I was advised that the windows were being made in the warehouse and the installation manager would call me to schedule a time to come out in the next few weeks to install the windows. There was a very bad storm in April 2022, we began seeing water coming through the window. I contacted Ameritech for an update on the windows, I received an email on April 18, 2022, stating due to supply chain issues and material shortages, it would be an additional 45-60 days for the windows to be ready for installation. We are now three months past the expected delivery and at the 45-day mark for the additional extension. I contacted Ameritech on May 18, 2022, because I was receiving calls stating I needed to confirm my project. A representative advised that it was not their company calling asking for a confirmation and stated the production manager would give me a call. I never received a call. With the severe weather in the area the last few weeks and expected today, additional damage is being caused to our home which we just purchased one year ago.

  Business Response

  Date: 06/29/2022

  We are ready and willing to install the windows that have been ordered as long as financing can be obtained to pay for the product and service.

  Customer Answer

  Date: 08/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ************************************ <****************>
  Date: Mon, Aug 29, 2022 at 11:53 AM
  Subject: ID # ********- **********************
  To: <[email protected]>
  
  Good morning ****************,
  
  The above-referenced complaint number has not been "Addressed" or resolved. 
  
  On July 22, 2022, I sent a letter to ************** requesting the cancellation of the contract and a refund of the deposit. ************** denied the request. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/29/2022

  We contacted the client to let her know we were able to get the finance company to reinstate her loan approval. She has since changed her mind about having the installation completed due to other circumstances.  
  

  Our attorney has contacted her attorney about settlement or filing suit for damages. The contract cannot be canceled at this point. 

• Initial Complaint

  Date:04/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire project has been mishandled. The contract was signed under false pretenses and misrepresentation. Ameritech was supposed to get me to sign a contract with ************ **** *********) back on 11/24/21 when I initially signed the Ameritech contract. When *** started calling me on 2/4/22 to sign additional paperwork, I thought it was some kind of phishing scheme, as I had never heard of ***. After asking additional questions, I learned this is the company partnering with Ameritech. I compared the notes of what Ameritech was telling me and it didn't line up with what the representatives from *** explained. *** confirmed their contract should have been submitted along with the Ameritech contract and that Ameritech never sent them the $1500 deposit that I paid on Nov.24. This all sounded nefarious, so I needed to protect myself. I informed my credit card company of the suspected nefarious dealings with Ameritech. The Owner, ******************* got angry that I questioned how things were handled; he called me on March 3rd and threatened to *** me if I did not sign the paperwork with *** and move forward with the project. He threatened that if I didn't call him by 3/4/22, he would turn me over to his attorney. I've only received a letter from Ameritech that they don't have my products yet. *** continues to call me everyday until this day. I have lost trust and do not want to do business with either company. I sent both companies the signed rescission notice. Pertinent information was not disclosed to me, and the contract signing was based on either mistakes, fraud or misrepresentation. I was denied the chance to vet *** who has a horrible BBB rating. Ameritech swindled me with double paned figures. I found out Ameritech doesn't even offer double paned windows for residential customer. That's fraud. Introducing an additional contract with ***, with a "fake" rescission component with a different breakdown of figures. All pertinent details weren't disclosed on 11/24.

  Business Response

  Date: 05/06/2022

  ************************* signed a contract with Ameritech Construction Corporation (Ameritech) on November 24, 2021 for the purchase and installation of windows and doors at her home for a total contract price of $25,115.00.  She made a $1,500.00 down payment.  Pursuant to the terms of the contract (and due to Covid related supply chain issues), the agreed installation date was to be within 180 days, or by May 23, 2022; a date which has not yet elapsed.  The contract further required ************** to provide reasonable access to her home for installation.  Per the express terms of the contract, ************** had until December 1, 2021 to cancel the contract.  She did not do so.  While she sent a purported cancellation in April, 2022, it was invalid and over four (4) months beyond the cancellation date in the contract.  At that point, Ameritech had already incurred significant costs in special ordering her products.
  
              Ameritech fulfilled its side of the contract by going to ************** home to take measurements and special ordering the appropriate windows and doors for her home as set forth in the contract.  ************** was contacted once the products arrived in order to schedule delivery, but she has refused to cooperate in violation of the contract.  Ameritech stands ready, willing and able to install the windows and doors in ************** home in exchange for the contracted for payment.
  
              ************ *************** is a separate legal entity from Ameritech and, as such, Ameritech has no responsibility for its statements and/or actions and is not in a position to respond to ************** allegations regarding another entity.  ************** $1,500.00 down payment was applied towards special ordering the products for her home.  Her subsequent credit card dispute was rejected by her credit card company as the charge was authorized by ************** and valid.  Ameritech denies ************** allegations that any of its employees have defrauded or threatened her in anyway.  The products and terms were clearly set forth in the contract between Ameritech and **************.  Ameritech has informed ************** that it will have to pursue legal action if she refuses to fulfil the contract as it has already incurred costs in special ordering the products for her home.  However, Ameritech is willing to work with ************** to complete work pursuant to the contract if she abides by her contractual obligations.