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Business Profile

Internet Services

EdHelper.com

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    10/09/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Hello,I made an online purchase of $39.98 to use the website EdHelper. As a teacher, this website was supposed to be used for work purposes. When I originally signed up, I used my personal email ********************** Then realized I need to change it to my work email *********************** After I changed my email immediately after purchasing a one year license to use the website, I was no longer able to access the website. EdHelper does not have a phone number to be reached at. I also sent them various messages about my situation but they have not replied because on their message board it states I can't not leave a message about log in issues. I tried resetting the password but the email does not go through. I no longer receive any emails about logging in or my password being rest. I also never received an email confirmation when I completed my purchase. I've been trying to resolve this problem for two weeks and don't know what else to do. I'm worried since I can not log in I wont be able to stop this recurring payment and I will be charge again in a year. This is not right, and I truly need your help in resolving this issue, if not I will need to change my credit card and lose the money.

    Business response

    10/13/2023

    Dear *********,

    We are sorry you did not receive the password reminder emails. You may have a filter or security software that is blocking the password reminder from reaching you. Per your request, we will cancel your order and issue you a full refund for your purchase. Please allow 10 business days for your refund to be processed. Refund will be issued to the original form of payment. Thank you.

    Regards,
    edHelper Customer Service

  • Initial Complaint

    09/08/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I wanted to purchase one month of services but was charged for 2. When I asked for a refund they charged me again

    Business response

    09/24/2023

    Your refund request has been received for processing. A credit will be issued to the original form of payment within 10 business days. Thank you.

    Regards,
    edHelper Customer Service

  • Initial Complaint

    09/23/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    This site used to be somewhat dependable.It always had cheesy format but it was dependable. Years later, I joined (early sept 2022). Teachers and parents can pay for printable worksheets. They used to come with answer keys, too. Now there are no answer keys, so why bother. I asked for a refund before the end of my 30 days. I paid but there was NO place to get a refund. There is no contact number, and any route to try goes nowhere. It says they sent an email, but it was returned back to them. It is not possible because I have an .*** address that has a separate email reception for both "focused" and "other". You get all of it. There is no possibility of getting it sent back to them. They asked for a 2nd email, but then it states that it is not one they have an account for. I can deal with one loss, but am very concerned that it will be recharged each year! Reviews of this all say the same story. Unfortunately, I can't seem to figure out which card I used, but I look further. It does say I have an active accou9nt on the pic I uploaded, so they must have charged it. No matter which card I enter the last 4 digits for, it gets me told it doesn't match what they have. It makes me start all over when it rejects each card I try.They asked for a 2nd email, but then it states that it is not one they have an account for.

    Business response

    09/26/2022

    Dear BBB staff,

    Thank you for forwarding us ****************************'s complaint. We will contact **************** to let you know that we will refund her purchase to the original form of payment within 5 business days. Thank you.

    Regards,

    edHelper Customer Service 

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BBB Rating & Accreditation

A

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Contact Information

P.O. Box 3290

Falls Church, VA 22043

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Customer Complaints Summary

3 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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