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Business Profile

Pet Grooming

All About Paws DMV LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** with your pet(s). I met her for the first time last week. It was a disaster from the beginning. She had apparently emailed me forms to complete and never mentioned them in any of our texts until I was already in route to the appointment. I had to sit with my dogs for 30 minutes for her to print out the forms for me to complete because her forms were not online. She seemed young and so I tried to give her a chance as she conducted her business. She then comes out to say maybe we need to reschedule because she was having problems with her printer and she may not have the time. I told her I just made this drive and I really needed them to be groomed that day. So she agreed. I was still hopeful i twould turn out.At 1:30 pm she texted they have another hour to go. At 2:30 I checked in, and she said they needed another hour. She said they'd be ready at 3:30 and I sat for 30 minutes waiting. Come to find out she had taken her dog or another dog for a walk and apologized. She brought my girls out and said she couldn't finish and if i could bring them on Sunday at 12:30. I was a little upset, but kept it in because again, young girl, trying to start a business, I want to encourage and support it. So I told her that's fine.Sunday at 10:04 am she texts to say she needs to take the day off. I had arranged my schedule that day to drive them over and sit for an hour waiting for each one, and she cancels.I text her that I understand the need for time off, however this was unprofessional to 1) not finish the grooming job that was paid for in good faith $230 2) to cancel last minute on a trip that I had to make because she couldn't finish.She blamed it on my dogs. That they were anxious and that next time I should sedate them. I have been taking them to various groomers in the area and love Pets Plus in Kingstowne - but the wait time was so long which is what prompted me to try someone new.She cheated me and my two little maltese. Putting this out there so you don't get cheated. She refused to give me my money back for not finishing the service. BEWARE!

All About Paws DMV LLC is NOT a BBB Accredited Business.

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