Reviews

This profile includes reviews for USA Guided Tours DC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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USA Guided Tours DC has 2 locations, listed below.

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  USA Guided Tours DC

  6231 Leesburg Pike Ste 306 Falls Church, VA 22044-2102

  
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  USA Guided Tours DC

  1155 F St NW Washington, DC 20004-1312

  

Review Details

• Review fromMeganT91

  Date: 06/26/2024

  1 star
  This tour is NOT the better value/option The Tour Owner ********************* is also quite the rude jerk he got paid for our reservation that we did NOT attend. We attempted to cancel/change/price match the tour we booked.I booked a reservation with Guided Tours of DC for a tour at ****************** not noticing that Arlingtontours.com provided the EXACT tour for ***** ************** included for x2 people). I paid ***** to book with TripAdvisor for a tour for the date 6/21/2024. I contacted TripAdvisor (Viator) the day prior to the trip at 6:44PM on 6/20/2024 (TWO times via phone call). I also sent emails to Viator as the "customer service" told me to do because this was the only way to request "price match". I received a email they can not price match UNLESS you contact them 24 hours prior to reservation or change dates 24 hours prior to a reservation. My reservation was booked/confirmed at 8:57AM on 6/20/2024.I received a rude response from the tour operator "Unscripted Tours". Stating we had others waiting for us. We did not attend the tour because it was a hassle to even attempt getting a price match or even trying to cancel or change tour dates so we could cancel the tour all together and book with a more professional/reasonable company who does not rip people off and the bash them for leaving a review.The cancelation policy **** - states that you need to contact AT LEAST 24 hours in advance which i did do. I hope this review can prevent anyone else from being ripped off and then bashed for giving a honest and good faith review for a company that did not deserve or EARN pay. No tour was provided to us.

• Review fromKMYY F

  Date: 05/14/2023

  1 star
  Do not use this company on viator! Husband and I were visiting DC. Tour was booked and paid in advance. We waited at the given meeting spot in the rain and they never showed up. We called to see where they were and were told the meeting spot changed (we were not given notice). We took a taxi to the original spot and walked 20 minutes to the next spot. We had to stop and ask a police officer where we were going. Then they call and tell us it has changed again and to meet at a third spot even further away. At this point I told them this was very unprofessional and they immediately blamed viator for the problem. They took NO accountability and asked if I wanted a refund. They messed up our anniversary trip. 2 hours into what should have been our tour, they asked if we wanted to meet them but we had already missed several important events. I will NEVER use this company again.Viator is not the problem and never has been in the past. These people flat out did not care.