Complaints

This profile includes complaints for Nobel Motors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nobel Motors LLC

  228 Cambridge St Falmouth, VA 22405-1922

• 

  Nobel Motors LLC

  10 Perchwood Dr Fredericksbrg, VA 22405-4516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove an hour away to the dealership on May 17, 2024 and bought a 2015 **** Escape that day. I was told nothing was wrong with it, which I found out was a lie on June 1st when I noticed a coolant leak. It was driveable but I was refilling the reservoir tank once a week. ***** consistently said it was not leaking, even after I provided several pictures and a video of orange fluid leaking from my car. To which he replied, "That is A/C." Good thing I'm not an idiot. I'll get back to this in a moment. June 14 I text to retrieve my license plates because the temporary tags expire June 17, 2024. When I bought the car I was told after I made my first payment on June 16, I would receive them. July has arrived, still no plates, and haven't had a single response to any texts I have sent. My dad informs me I can go to DMV to get them since ***** keeps stringing me along and isn't giving them to me, for NO reason mind you. I pay my bill on time. I tell him I will go to DMV. He finally replies on July 14 and says, "I got your tags just call me tomorrow noon I will send over night for you. You don't need to go to DMV." Meanwhile the car is leaking so much coolant by now that I am afraid to even drive it, so I bring it to Midas on July 15. I ended up dishing out $500 after going back and forth with ***** because he wanted me to bring it to Falmouth for them to fix, and wasn't covered by warranty. I didn't trust him at all. He denied it having a leak to begin with! I go to DMV on July 22. Never overnighted the license plates, even after I called and gave him my address. Found out ***** has not even registered my car yet! I've been in constant contact with *********** and they've helped me endlessly with this situation and have documented everything thus far. I have been texting and calling *****, of course he doesn't answer, or when he does it's just b/s. I call *********** 08/16 to update, still no plates. I call ***** 08/17 and he's blocked me! Now I'm onto the *************

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret to report that I have encountered issues regarding the purchase of a silver ****** Prius with VIN# ***************** from Nobel Motors LLC. Despite paying the full purchase amount of $6919.34, I have not received the permanent tags and title for the vehicle. Despite numerous inquiries, I have been given various excuses and have not received a satisfactory resolution. This situation is causing inconvenience and concern, and I am seeking a prompt and appropriate resolution to this matter.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i financed a vehicle througha company i put insurance on the vehicle 6/28/2024 i was told the car ready i pulled up they was closed i came back saturday the car didnt even have a inspection sticker on it (it wasnt ready ) i got put in a loaner car because of the promises (tuesday comes ) i get in the vehicle it runs out of gas ok fine i get on the road back to ******** my car starts shaking and alot of lights came of stability track etc it shuts down (same day ) it sat because i was told i had 1year warranty i paid for i call them they tell me less than 24 hours the place had to pay it shouldnt have broke down that fast i need to look into the lemon law i shouldnt have paid for 350 towing to get it back the fredricksburg plus 200 to get it diagnosed it has 9 sensors all dealing with electric issue and the electric system has to b reset etc i get told im promised a new car being its not my fault etc i get it down there i get the run around and bad communication but i finally get out in another car (remind you im paying him ) and have recordings etc as im there 7 plus people come upset about they experience telling me not to buy even next door people trying to warn me.. days passed he supposed to be putting me in another car he claim he cant find the keys so he says my car is fixed and no worries if i have a issues with in 30 days he will swap me he promises but he do have the original car he wanted to put me in thats already to go no extra money or issues less than 20 minutes the car starts shaking and all same lights cut on i call him he goes no worries im just going to swap you sorry i get back with kids and all he gone for hours i say outside his place he tells me he will send my paper work for the new vehicle by monday remind u friday is my last payment for him he ignored me until friday and say can you sent money no i dont have my paper work now he says i didnt pay and owe him money bad business and currently going through it

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a van about 9 months ago and put down 10K ( 5k check 5k cash). The van had issues, and the owner had it for 30 days to fix it and never did, and ****************** never funded the loan. He has been giving me the runaround for over 9 months, saying he would either give me my money or give me a car worth 10K. These people are scammers.I'm working with a lawyer, and we are looking for others who have also gone through the same issues. Also, several news outlets want to run this story but at need at least 2 more people. ( I already have 1) Please contact me if you or someone you know has been scammed by Noble Motors. *************************

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 11th, 2023 during a used car purchasing process from Nobel Motors LLC (****************************************** Phone; *************), they obtained my credit card information to charge the $104.25 as part of dealer's processing fee to pay to a third party service provider called ****** Computing Inc.April 22, 2024. I realized Nobel Motors LLC still using my credit card information to pay their subscription fee to ****** Computing over the past 5 months for te exact same amount of $104.25 at the exact time intervalls (11th of each month starting Dec 2023 to April 2024).I have contacted Nobel Motors and explain the fraud and requested a refund but they are not responding to calls, text massages and nor waneted to be liable for this unauthorized purchases.

• Initial Complaint

  Date:03/30/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle on 1/12/2024, a buyer's order was completed and signed. An autodraft/ agreement was also signed by the dealership indicating that they would send required documents to our bank, within 48 hours including the autodraft, purchase agreement, tags, and title. The dealer failed to send all required documents to the bank and did not file our title and registration paperwork with the **** The dealer had issued a first and second set of temp registration and temp tags which are now both expired. The dealer has also tried at least twice to take possession of the vehicle by claiming he needed to get a gross vehicle weight and then once coming to our personal residence uninvited/ trespassing and demanding to see the vehicle (stated he was going to service the vehicle and put new front tires on it) and threatening our rate would go up if he didn't see the van that day. Our bank reached out to him on 3/15/2024 and he assured them he would file the required documents by 3/22/2024. A week later, he had not filed, so we called the Stafford County ********** office. He told them he would get the title and provide it to us by the end of the week 3/29/2024. It is now 3/30/2024 and we still do not have the title and we cannot drive the car because the registration and tags are expired. The dealer board contacted him, and he did not reply to their request for information regarding our vehicle purchase and title issue. It has also come to light that the car he sold us was on consignment, from his partner, who was selling it for his business partners. It was never disclosed in advance that this vehicle was a consignment vehicle. In fact, he told us he owned the vehicle, and the title was free and clear. We inquired about a consignment contract, he stated he did not have one. Code Violations so far: 46.2-1544 (criminal misdemeanor), 46.2-1531, 46.2-1542 (B). Please help us get the title to the vehicle we purchased which has been paid in full to the dealership.

  Customer Answer

  Date: 04/22/2024

  I am replying to your message below. Our title issue has not been resolved. I did notice that you have an incorrect address on file and the owners name is spelled wrong. Please see the correct address and name below:
  
  Nobel Motors, LLC
  
  ****************************
  
  *****************
  
  **************, ** *****

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this business yesterday. Before driving 2 hrs to the business I was told the vehicle is in good condition. Upon arriving I was told that the vehicle needed an airbag module but that was the ONLY thing that stopped it from passing Virginia state inspection. We agreed to a lower price and I purchased. After getting on the road (after the business closed) the power steering went out. I reached out and finally received a response from the owner to take the vehicle for repair and he would pay the cost. Fast forward to today. We locked the vehicle when we got home last night, went out to get it to a shop for a repair and the key that was provided does NOT unlock the door. I again reached out, the owner was no help so I had no choice but to call a locksmith. I had to pay out of my pocket for them to open the door. Now, we finally get the vehicle to the repair shop and there are so many problems that will cause this vehicle to fail inspection. And I also want to mention, there isnt an inspection sticker or rejection which is illegal and I didnt know this until the mechanic told me.

  Customer Answer

  Date: 03/18/2024

  This complaint/issue has NOT been resolved. Nobel Motors LLC still owes me money.
  
  Thank you,
  *************************
  Sent from my iPhone

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased a 2013 Cadillac CTS coupe from Nobel Motors. He put a downpayment of ******* on this car and financed the rest through ******************. He was issued a 30 day temporary tag and as the time approached for it to expire we had yet to receive anything regarding the title paperwork to be able to obtain permanent tags. We have been calling the dealership, texting *****, leaving voicemails and have been ignored. My son finally got a text after threatening to come to the dealership he told him that the titlework had been done and to please give it a couple days it is just delayed due to the holiday. I have reached out to the bank and they stated if they dont do the title paperwork shortly they will be doing a buy back. He finally answered a call that came from my husbands phone that he didnt recognize. He first stated the title work had been done and when I told him that I had spoken to the *** and that nothing has been done on this title since 2022. He stated that the person who does his title work hasnt done what he should be doing he was driving to the location for the title and would be overnighting the title, the paperwork and a money order for me to take everything to the ***. I asked him to please send me photographs and a tracking number that evening which he agreed to do. When I advised him that I was going to be contacting the dealer board he begged me not to do so as he is about to lose his business. He has 9 other people that he is trying to "make things right". I cant keep giving this man more time because at this point everything he says is a complete lie and we either need our money back so my son can purchase another car or the title work completed. We also were told by ************* that the status of the warranty is pending because the dealer has yet to complete the paperwork and complete the funding on it. Please help!

  Business Response

  Date: 02/21/2024

  This is not true the customer has my car and didnt fully pay yet and she canceled the loan with the bank after she taking the vehicle from **. And the title is already submitted to dmv registered in her name. 
  
  

  Respectfully

  Aziz - H 

  Sales Rep

  Nobel Motors LLC 

  Cell Phone # : ************

  Office Phone # : ********************

  www.nobelmotorsva.com & www.nobelmotorva.com