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Business Profile

Car Wash

@ The Car Wash

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/09/2023

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    I had a recurring monthly charge. I reached out to this company on their website in September 2023 to let them know I wanted the service discontinued because I was moving out of state, but did not get a response in writing. On 10/2, I was charged the fee. I reached out to the number listed on the bank statement several times and spoke to the owner who promised me that he would refund. The first time, October 13th he said he wasnt at the office, but he would go to the business and immediately take care of it. This did not happen. I waited and called back once again.on October 23. He said he couldnt do it right then for some reason. I want a refund. I did not use the services and gave notice.

    Business response

    12/01/2023

    we terminated it cut off her wash pass her membership is terminated - I dont have her cc info I dont know what else to do 

    Customer response

    12/01/2023

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Any business should be able to research payments on an account, especially one that is recurring and refund the money. This makes absolutely no sense. I did not get service in October 2023 because I had moved out of state. The owner needs to figure out how to refund that money. The owner could also write a check out for the amount.  It isn't a super complicated issue. 
    Regards,

    *************************




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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Contact Information

1711 Carl D Silver Pkwy

Fredericksbrg, VA 22401-4964

(540) 786-5959

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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