ComplaintsforAutos Direct of Fredericksburg

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a usedvehicle August 6, 2024. After which vehicle was in possession of dealership for almost month. Due to repairs needed. Within a couple days of retrieving car back. The first car note was due. Being that car is being registered in different state. State inspection is required. Upon findings if inspection, the far failed for 2 safety issues. 1. Bad/damaged Serpentine Belt 2. Cracked wheel which had already been welded. After, containing dealership requesting money prior to repairs. Which, vehicle should have never received a passing VA inspection sticker with these issues. So an unsafe vehicle was sold. Have reached out to general manager the phone and email and no response. Only communication received is with Service Manager. Resolution is 1. Repair vehicle 2. Reimbursement for out of pocket/loss wages ( tow fees, flat tire no wheel lock had to get assistance to remove and 3.5 hours loss wages due to unable to remove flat tire).

  Business response

  09/18/2024

  The store manager is trying to get hold of the customer. Customer can call ************ and ask for ****** or email to *********************************** to go over everything. 

   

   

   

   

   

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******** *****
  Per busy reply the made mention they tried making attempts to contact. Business has contacted once which was the same day as  they made response to claim. The service manager however, has been trying to play middle man in situation. Unfortunately,  he's unable to make serious decisions. However, do to my employer in public transportation, I'm unable to take calls while operating. I have informed business that maybe easier to communication through email. So we will not constantly play phone tag. Because every attempt I have made to contact Manager ******. He never answers, don't return calls, doesn't reply to emails, etc. I have even spoken with receptionist ******* and left multiple messages with her to relay to manager. Still no response. 

  Business response

  09/26/2024

  We can schedule for the customer to come for us to do the repairs discussed with our Service Manager. We need the tire information to order that and once all parts are in, she can come and everything will be fixed within 2 hours. 

  If she can't talk on the phone, then she needs to communicate through email to get this expedited. She can email ****************************

  Customer response

  10/04/2024

  My previous complaint #********, is supposedly being closed being response was not given in 8 days. Dealing with a death. However, attached is screenshot of previous complaint and proof. I have emailed, called and spoke with service manager (only person that replies and shows concern). Through all communication avenues, I have given email address to communicate. No one has reached out or responded, for that matter. I'm not familiar with employee Ms. ******* However, she was last person to respond to complaint. After reviewing her reply. I did forward all email correspondence that no one took the time to reply to. I can't emphasize enough that service manager. Has tried to keep piece reaching out, responding to texts and supposedly relaying messages. I was informed last week to forward car wheel information, so can be ordered. However, repairs is only half the issue. Mention of Promissory NOTE, has been brought up. One fees that are to be reimbursement, should be deducted from total. And repairs completed, car should've never been sold with the safety issues it had. After reviewing VA Inspection guidelines, as well as speaking with inspection facility. Vehicle should've never passed inspection.

  Business response

  10/04/2024

  I have emailed Ms. ***** to call my direct line, see attached

   

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In May of 2024, we purchased a 2022 ****** Corolla from Autos Direct. Using a loan from USAA, we purchased the vehicle. However, when USAA attempted to send funding, the deposit was rejected due to fraud in Autos Direct account. **** has tried to work with the dealership to resolve this issue. However, the dealership is unresponsive. Now, my daughter is driving a vehicle with no registration because Autos Direct refuses to correct the loan deposit process on their end. Throughout the process, Autos Direct has been untrustworthy and attempted to mislead us and USAA on where and to who the deposit should be sent. Since making them aware of the tracer numbers and attempts to deposit the loan amount, Autos Direct avoids our calls.

  Business response

  08/09/2024

  We do not have the funds from his bank. If USAA wired the funds and didn't reach our account, then they were definitely returned back to ****. Customer has to contact his bank to resolve this issue.  They have been driving a vehicle that hasn't been paid for 2 months now. We can not register customer's tags until we have funds from him. However they do have a valid temporary plate to drive in meanwhile. 

   

  Customer response

  08/15/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  6/17. No monies were paid. The dealer represented themselves as a dealer of the lender's financial institution on the website. Business: Auto Direct of Fredericksburg (ADOF). The business defrauded consumers by running my credit with a known finance agency that would not be approved, in the hopes of qualifying for a higher commission structure from other financial agents.I called (ADOF) once I had a pre-approved auto loan through a sub-prime lender of ************ The dealer committed to running a direct lender application with my specific lender ***************** Solution (GFS)) for the car purchase. The sales agent was advised ahead of the signed application to only run my credit with my preapproved lender due to my poor credit and he assured me that it would not be a problem since I had a pre-approval and they work with GFS directly. I signed an online document for authorization to provide written consent to have ADOF run credit with my private lender GFS. The authorization portion of the form included a Privacy Policy and an Electronic Signature Disclosure which references pulling information from personal credit records and subjecting the preapproval to review and acceptance of credit information, that is all.The dealer ran my credit through other agencies and never contacted my lender. When I contacted the sales rep he explained that I was not approved by my lender (GFS) so they chose to run credit with others. I contacted GFS and found out he was untruthful. The representative of GFS stated they did not receive a request from ADOF or any dealer.6/18. I requested to speak to financing. He then forwarded me to the finance department which never returned my calls or email. On 6.19.2024 I purchased a car in ******** financed by GFS.The dealer needs to contact Transunion, ******************* to remove the unauthorized inquiries from my credit report. The creditors are ****************** (Finance) 06.17.2024 and 700CR/Auto Direct OFFR (Auto) 6.17.2024.

  Business response

  07/12/2024

  Hello, see attached customer did a credit application online authorizing us to pull her credit, there is no information to pull her credit only what the lender she prefers. I can certainly provide a letter for her to contact the bureaus and get the inquiry possibility removed but customer would need to follow through this on her own as we didn't do anything with her constent. 

• Initial Complaint

  05/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I wa online looking for a truck I found on there website a truck that I was interested in. I proceed to get a pre approval from my bank after I confirm that the truck was available. I was given an credit app from auto direct and was told that I need to fill it out. I explained that I was pre approved do not run my credit. After waiting 3 hours I received a call about the truck they proceed to run my credit anyway and also that the truck was never at the dealership.

  Business response

  06/13/2024

  Hello,  a credit application was done online authorizing us to pull his credit. He might've communicated with a sales staff not to run his credit but the credit might've been run prior to his conversation with sales **** as the credit application are processed as  we get them online in our Finance Dept.  I would be more then happy to provide a letter stating his credit was accidently run and instruct how he can try to get the inquiry removed. He can email me directly ********************* But far as his concern with BBB we didn't do anything wrong as authorization was given to us. 

  Thank you

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  January 29th we bought a car from this dealership. ***** was our sales person. We bought this car under the understanding that a couple of repairs would be made by the dealership. The deal was made and we left with the car that day. Everything seemed fine.Today is March 20th 2024 I've been told that the part was ordered wrong. I was told that the tech in the back needs to check shipping. I've been told by the manager of this office ******" was walking down himself to check what's going on here. Finally they stopped returning my text, emails and voice messages. I also sent a copy of the hand written note that ***** gave me at the time of purchase to the manager along with pictures of the damaged parts in question. They still will not respond. I've contacted a lawyer in Fredericksburg , Virginia to *** the dealership for damages incurred . I'm filing this complaint to protect any further fraud from happening!

  Business response

  04/12/2024

  I contacted ******************** and waiting to talk him on the reimbursement he's requesting. He is asking for $437.22  in reimbursement and we've agreed to that. 

  Customer response

  04/17/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  I got a call from Autos . She left a message to call. So i did twice with no response! She sent me a text saying she would call me before 5:oo Tues this week. She never called. I texted her to ***** me the check, no response. This place is a nightmare! I sent legal notice through Certified mail. I will take legal action on the 22nd of April 2024.

   

  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution to be paid in full by April 22, ********************************* I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ******************************************************.
  
  Regards,
  
  **********************************

  as President of ************************
  
  
  

  
  

  Business response

  04/19/2024

  I did call the customer few times also. I just need to clarify exactly what the customer wants. We received a letter from him stating he wants $437.22 but his concerns with BBB is a different amount. See attached, if he can just respond here, we can resolve the issue as we both been having a hard time reaching each other. Thank you

  Customer response

  04/23/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************
  
  
  
  

  Business response

  04/23/2024

  Hello, Attached is settlement agreement check made with the customer, tracking info attached also. I also text him copies of these too.
  
   
  
  Please review and let me know 
  
   
  
  Thank you,
  
   
  
  *************************** | Autos Direct

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  January 24, ****, I authorized AUTOS DIRECT of ********************************* - Fredericksburg, ** ***** (phone: ************) to place a charge of $1,000. on my ********************** The $1,000. was to hold a vehicle for seven days, giving me time to make it to the dealership. The verbal agreement and my understanding were, that if I purchased the vehicle, the $1000. was to be used as down payment and if I did not purchase the vehicle, the $1000. would be refunded.January 26, ****, I was contacted by AUTOS DIRECT and was advised that the vehicle that I was interested in did not pass inspection and would not be available for sale. I was assured that the $1000. would be refunded.NOTES: There was no written agreement or contract. AUTOS DIRECT faulted on the agreement not I.As of today date Febuary 5, **** no refund has been received

  Business response

  02/05/2024

  Hello the refund receipt attached. The request was made on Jan 25 and it takes about 10 days for the *************** to process any refunds. We will call the customer and let her know refund was issued

   

  Thank you

  Customer response

  02/06/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  02/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The salesperson clearly showed me on the screen at his desk $1080 processing fee. He even showed me the monthly payment with the interest rate and it was correct to include the $1080 processing fee and wrote it on a negotiating sheet. I agreed and when he brought me the financing paperwork he added the $915 back into the fee. I questioned it and said this is not what you provided when I agreed to the deal 10 minutes before. He said this is the what it is and I said you are rescinding the deal you just gave me in writing and Im waking. No apology no hey lets make this right, sorry for being dishonest nothing nor did a manager even try to talk to me. Whats clear to me is the salesperson tried to dupe me by showing me the $1080 on the screen and in writing then slid $915 back into the price afterwards thinking I wouldnt notice. This is very poor business practice and deceitful.

  Customer response

  02/27/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Autos Direct of Fredericksburg regarding complaint ID ********.
  
  Regards,
  
  *******************
  

  Business response

  03/01/2024

  She was presented with an approval with the fees she's stated but the finance manager was able to find a better offer for her with lower rate with a different bank, that is when the fees changed. It is in the best of customer's interest to have a lower rate vs lower fees for the life of the loan. The salesperson showed the customer all the paperwork to sign, they do go over numbers again at time of signing but do apologize that in case if that was not done correctly. 

• Initial Complaint

  01/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Auto Direct now going on 3 months ago. I still have 30 day tags on my vehicle because their tags and title company does not answer calls or return voicemails. I received someone else 30 day tags in the mail which tells me they just continues to send new **************************** the time i purchased the vehicle Ive dealt with blown speakers and horrible body work which have said to my self Ill deal with those things myself. I just need my tags. Horrible ran business. Its not even the salespeople because they are actually good. Its the head of the company.

  Business response

  01/17/2024

  Hello, see attached delivery info

  Tags were delivered on Jan 13, same day of this complaint. 

   

  Thank you,

   

   

  Customer response

  01/17/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  
  

• Initial Complaint

  12/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased my car cash over 30 days ago and I have yet to receive my title. I'm disabled and military dependent this has become an extreme inconvenience since it requires more to be verified on military environments when your documents are incomplete. I have been begging for their assistance to no avail. This is causing me significant undo stress. They continue to disregard my pleas.

  Business response

  01/05/2024

  Attached ***** label when title was delivered and copy of bill of sale when purchase was made. It was delivered about 3 weeks after the purchase date (under 30 days as she stated.) Tags and ********** spoke to her the day before her complain and advised her title was being send via ***** overnight, again delivered on December 13 2023.

  Thank you,

  ******

  Customer response

  01/09/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  I paid cash for the car the same day, not over 30 days They should have done better!  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** High
  
  
  
  

  
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11/14/23 I first made contact over the phone with *********************** about purchasing a 2015 ******* Elantra. She stated the car was popular & it would require a deposit to hold it. I said that is fine, what happens if I don't get approved for the car? She said I would get a refund. So I agreed to have my debit card charged. We talked about the car & the price quoted/listed on their website was $7995. She told me to complete the credit application, I did & was approved. While filling it out it asked for down *********** asked her if I should list $500, she said no it would be $0, the deposit would be for shipping fees which was quoted $400. It was late in the ********* said she would get the contract over to me the next day to look at. She did not. But told me they would fed ex it to me overnight, which meant I would receive on Thursday 11/16/23. It did not arrive. I emailed & texted Halie & got no response. Friday came I called, emailed & texted ***** again for tracking #. No response. I called the ***************** said she came in at 12 to call back, then asked if they could help me. I said I had changed my mind about purchasing a car & needed a refund of my deposit. They said I had to talk to her. In the meantime the contract arrived at my apt. The price was listed as $9944 & then a lot of wrong information was on the contract. She told me the car came with a 2 year warranty but did not tell me it was an additional $1000 that I would have to pay, there was a $1000 processing fee added on that was not discussed & $1000 GAP insurance that was added. I had asked about the *************** said it was required (contract said it was optional) & still required me to have full coverage. Upon waiting for the contract to show up I was instructed to put insurance on the *********** a copy to the dealership which I did. The interest was high & lots of red flags on the car fax. i decided not to buy the car. ****************** have ignored all requests for refund Which was $450

  Customer response

  12/18/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Autos Direct of Fredericksburg regarding complaint ID ********.
  
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩