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Business Profile

Child Care Centers

Tiny Toes Creative Learning Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in my two weeks with this daycare on 01/20/2023. My last payment to the daycare was supposed to be the amount of $165 on 01/27/2023 due to the last week being covered by the deposit given when my child started this daycare. I have emails confirming this. Well, I was charged $190 on 02/03/2023. I contacted them and was told it was a mistake. I ended up disputing that charge with my bank. Now the following week I was charged again on my account for the amount of $225. I don't understand where that number came from for one and two, I don't understand why my bank information is still in there system to he charged anything. This is fraud. Two withdrawals from my account now without my permission. I called today and I'm told the administrator is not in the office. I am beyond frustrated not only because this is wrong, but I am a single mother already paying for my child's current daycare and frankly don't have the money in my budget for fraudulent charges.

    Business Response

    Date: 03/02/2023

    As i explained to *************** when she put her two weeks in we used her one-week security deposit for the last week so she would not have to pay for the last week.  Due to me putting the wrong unenrollment date the machine did try to charge her account for another payment.  But as you see in my pictures, We did not get paid for the last week.  We called and stopped the payment, so the payment did not go through.  ************* also called her bank and blocked the payment from going through, so the picture you see shows declines because her banked denied the charge.  So as of payment wise ************* did not pay any more money than she had to.  I also explained if the payment caused any negativity fees, or any other fees that we would pay for any extra fees accumulated because of the pending charge that tried to hit which again did not.

Tiny Toes Creative Learning Center is NOT a BBB Accredited Business.

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