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Business Profile

Home Improvement

MG Home Improvements LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unprofessional, fraud, and non-responsive. We hired them to do our walk out from our house and now we regret going with them bc of continuous delays to complete the work that agreed upon. We are beyond frustrated and tired of the excuses and the job has yet to be completed. The trash and wood have remained on the property for over two weeks along with additional work to be completed. He was paid in full and asked several times to return and finish the work plus some of the craftsmanship issues. We will be working another company for the remaining of the work.

    Customer Answer

    Date: 06/21/2024

    Afternoon, 

     

    This is to confirm that the complaint has not been resolved by the business or business owner. I have already escalated the issue and reported it to my credit card company. I've also posted a review on yelp or ****** based off of the experience.  

     

    Thanks for the follow-up and response from my initial complaint. 

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm requesting $3,000 refund NOW ! MG Homes representative ******************* accept a job (22 May 23) to replace deck flooring at a cost of $5,000 (I agreed) this included labor and materials. Cost over runs of $1,300 (I agreed), total price $6,300. I asked **** on multiple occasion had he order the decking, he stated yes and also use ***** as his point of contact. Three weeks later (06 Jun 23) no decking. I have reasonably suspect that **** never intended to purchase the decking as stated by our contract and on (06 Jun 23) **** ask me to select decking from ********** or Lowes. I did, the ********** Rep stated that select decking will be in within three days. I select to go with Lancing Building Products (******, **). I made the purchase and the materials was delivered in two days. I have given ******************* over 2/3 of the contract cost and he was still incapable of completing my deck due to poor management, poor time management, poor booking of funds, poor resources to successfully complete the job. So I fired him and asked that he not come on my property ever again. I've served 38 years defending this country to come home and have to deal with incompetency of a supposedly season professional contractor. I'm requesting $3,000 refund NOW !

    Customer Answer

    Date: 08/21/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by MG Home Improvements LLC regarding complaint ID ********.

    Regards,

    ***************************

MG Home Improvements LLC is NOT a BBB Accredited Business.

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