Business ProfileforMoms In Motion, Inc

I have been working with Moms in Motion for the past 2 years in finding care for my adult daughter with autism. It is very difficult to get anyone to get back to you in a timely fashion. A number of times I've had to enlist the help of my Anthem ***resentative to get anyone to return my messages. Many of the interactions I've had with the ***resentative who's been assigned to us the entire time have been condescending and disrespectful. She has spoken to me as if I'm a child on many occasions. Recently my daughter had an injury due to an antibiotic and I have taken **** to stay home and care for her. In order to keep her waiver intact, the Anthem ***resentative suggested that I become the caregiver and that my husband become the employer on record which we are attempting to do now. This process is taking forever. By the time anything is in place I will have to go back to work and we'll have to search and find someone else who can care for my daughter and then that process will probably take forever. Most recently my Anthem ***resentative emailed the Moms in Motion *** and included me in that email and immediately after receiving that email the Moms in Motion ***resentative called my husband and told him that I was harassing her and that she could not speak to me anymore because I was no longer the employer on record. I relayed this information to my Anthem ***resentative who said that we will be looking for a new partner once this process has played out.

I'm so sorry that you are having a negative experience. That is not typical for Moms In Motion. We will investigate and take action, as necessary. While I cannot comment on any specific case on this public website due to HIPAA rules, I can generally say that changing an EOR relies very heavily on the fiscal agent and does typically take several weeks. It involves doing paperwork, training a new EOR, submitting a fiscal agent request form, and then waiting on the fiscal agent to do their piece. Then the new EOR has to submit their paperwork to the new fiscal agent and again wait until the fiscal agent does their piece. It's a lengthy process that does take quite a bit of time. Also, while I know it must be frustrating, once that EOR change is completed, it is that person with whom the case manager/service facilitator will interact, since they are in charge of directing services. Attendants work for the Employer of Record (EOR), which is why we redirect attendants that contact us to their employer. That being said, however, we agree that it should be done respectfully, with clear communication, and with kindness.