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Business Profile

Photographer

Kristine Pringle Photographers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was January 31st 2024. Then on March 21st I cancelled and told her I wouldnt be able to do the graduation pictures of my son on May 10th. She told me that she would do me a favor and give me a refund, but most of her clients she just does a reschedule. She asked for a little time to gather some funds once people booked in weddings. I continued to reach out to her over and over asking when I would be getting back to the $250 and she never responded. While on ******** she is taking trips to ****** and sharing how wonderful her life is right now.

  • Initial Complaint

    Date:06/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three years ago we were planning on having our wedding on Dec 6th 2020, but as we all know Covid happened. I had made some arrangements and paid several vendors retainers, like the venue, DJ, *******, and photographer, Keistine Pringle. I emailed her in Sept of 2020 saying we would be rescheduling our wedding to the next year in 2021 in November. That was over a year from the new date. I never heard anything from her. I emailed and called, my planner emailed and called and even tried to contact her husband who is a photographer as well. She never responded, until a day before my wedding in Nov 2021 with this message "Hi *****!I hope you saw my previous email.I had another wedding booked on 11/6 already and I wish you wouldve consulted me about your date change before booking. We can transfer the retainer fee for family photos or something else. I have had so many reschedules and Im trying my very best to work with everyone. Covid has destroyed my business. Do you still need a photographer for tomorrow? I can try to get someone for you if you need one. I wish we could have worked together. I wish you all the happiness!!! Congratulations. "There was no other email.I gave her **** dollars and she never got back to me until the day before my wedding. I had already hired and paid another photographer because she refused to pick up the phone or even let me know anything. I have tried to contact her. I ended up DMing her on instagram, her husband as well, and their business email but yet again I get no response.I just feel like I deserve even a discussion. She's active on her instagram page so I know she's seeing that I'm sending messages.

Kristine Pringle Photographers is NOT a BBB Accredited Business.

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