Business Profile
Small Appliance Dealers
Hamilton Beach Brands, Inc.Headquarters
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Reviews
This profile includes reviews for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 67 Customer Reviews
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Review fromArnab B
Date: 05/03/2025
1 starArnab B
Date: 05/03/2025
DO NOT BUY ANY MAJOR APPLIANCES FROM HAMILTON BEACH EVER.We bought a refrigerator from ****** at the end of December, along with an extended 3-year warranty. Less than 6 months later, the upper section of the fridge has completely stopped cooling. When we contacted customer support, their response was infuriating they demanded a series of photos, including one of the rear of the fridge.This is a large, heavy appliance and pulling it out just to get a rear photo is both unreasonable and unnecessary, especially since weve already provided all relevant details. Still, they refused to move forward without it.Honestly, my biggest mistake was trusting Hamilton Beach and not going with a reliable brand like Whirlpool or *******. Absolutely unacceptable experience terrible product and even worse customer service.Hamilton Beach Brands, Inc.
Date: 05/05/2025
Hamilton Beach apologizes for the inconvenience. Hamilton Beach refrigerators are a licensed product and therefore, this incident is handled by a different company. We ask that you contact the telephone number in the manual that accompanied the refrigerator.Review fromGrettel R
Date: 04/08/2025
1 starGrettel R
Date: 04/08/2025
Terrible customer service and products! I purchased a toaster oven at ********** in DEC and by March it broke. I filed a claim with them directly, huge mistake! We are now in April and i am still waiting on a replacement. They are the worst at customer service and i should know better than to buy this brand again. Dont buy Hamilton Beach!Hamilton Beach Brands, Inc.
Date: 04/09/2025
Hamilton Beach apologizes for the inconvenience. A prepaid shipping label was sent to the consumer for the return of her product. Hamilton Beach, however, has not recieved the product and the product is not in transit. Therefore, Hamilton Beach cannot provide a replacement. Thank you.Review fromDenise M S
Date: 04/02/2025
1 starDenise M S
Date: 04/02/2025
I purchased a stand mixer from Hamilton Beach Brand as a Christmas gift to myself (I should have purchased on April 1st instead).The mixer failed after the 4th use and I sent HB emails and called their customer service multiple times to no avail. (I brought the mixer online from ******. ****** offered me a refund if I returned by a certain date which I missed due to illness. I must commend ****** for their business integrity!)I knew the warranty had expired so tried to find a repairer of small household appliances: apparently this is a lost trade: the money is in repairing only large appliances. So I reached out to *** to inquire if they could repair or refer me to a repair company. I was informed that they dont do repairs or referring.If taking your money for selling subpar products had a picture it be: HAMILTON BEACH BRANDS, *** in huge black letters!This company is literally ripping consumers off and are not being held accountable to any agency or law.When their products were made on American soil you couldnt ware them out and it was the same if you owned a ****** Sewing machine!WE/AMERICANS DONT MAKE ANYTHING!!Hamilton Beach Brands, Inc.
Date: 04/04/2025
Hamilton Beach apologizes for the inconvenience, but we do not authorize repairs of our products. Thank you.Review fromCrystal N
Date: 03/21/2025
1 starCrystal N
Date: 03/21/2025
I purchased a flexbrew coffee pot from Hamilton Beach about 6 months ago, and also purchased the additional warranty which doesnt cover anything until after 12 months! This has been the WORST experience I have ever had!! I have been without my coffee pot for over a month now because of the poor customer service that your company provides! I will also NEVER purchase another Hamilton Beach appliance and I will definitely let everyone I know about this experience so that they dont have to go through the same awful process I did!! It does no good to purchase the additional warranty either! Such a waste of time and money!!! The worst experience!!Hamilton Beach Brands, Inc.
Date: 03/24/2025
Hamilton Beach apologizes for the inconvenience. According to ***, the consumer's replacement was delivered 3.21.25. Thank you.Review fromMartha B
Date: 03/12/2025
2 starsMartha B
Date: 03/12/2025
Regarding their 2 slice brushed aluminum toaster - model ***** - It's one thing to make a toaster that doesn't last a long time but it's another thing to make one that gives off noxious fumes from plastic that falls apart and melts within the toaster after only 5 years of ownership.Hamilton Beach Brands, Inc.
Date: 03/14/2025
Hamilton Beach apologizes for the inconvenience. We do not have a record of the consumer's complaint. A representative will contact the consumer to further discuss this matter. Thank you.Review fromMark L
Date: 03/10/2025
1 starMark L
Date: 03/10/2025
If it was possible to give a zero I would. I've enjoyed my Hamilton Beach coffee makers over the last decade, but my recent purchase of a ********* coffee maker left me unimpressed. The unit had trouble operating from the get-go, and was approximately 2 months old . Upon reaching out to the manufacturer, I found out that Hamilton Beach's **************** is all online with no human interaction. I had to fill out a form including serial number, model number and submit it online The response email stated that it could take up to 2 weeks to get any reply, Ridiculous, especially when you drink coffee on a daily basis. I finally received an email after approximately one week, stating that the unit would be covered under warranty, but they would not pay for shipping. I found that unacceptable as all other times I've ever had to deal with a customer service replacement freight or shipping was always included in the transaction. Their unwavering commitment to not paying for shipping led me to purchase a different brand from another supplier that astonishingly, included free shipping...SmhHamilton Beach Brands, Inc.
Date: 03/13/2025
Hamilton Beach apologizes for the inconvenience. Per the terms of our Limited Warranty, stated in the use and care manual that accompanies the subject coffeemaker, the consumer is responsible for the shipping of the product. We do not consider this complete a reason to change our policy at this time. Thank you.Review fromAssaad K
Date: 01/10/2025
1 starAssaad K
Date: 01/10/2025
Hamilton Beach 6-Slice Black Stainless Steel Toaster Oven , the door design handle on the right side by mistake I burn my hand , the door handle should be like the rest side to side , so I have to return it and get different oneHamilton Beach Brands, Inc.
Date: 01/13/2025
Hamilton Beach apologizes for the inconvenience. We ask that the consumer contact ***************************************************************** if he wishes to further discuss this matter. Thank you.Review fromMazen F
Date: 01/10/2025
1 starMazen F
Date: 01/10/2025
***. I thought I was the only unsatisfied customer with ******************************************* Poducts!! but given the feedback here and all the other complains it is not surprise now. BUYER BEWARE !!!I am writting here to let others knoe about the unprofessioanl service and useless warrantee that Hamilton Beach offers. I bought a toaster that was defecrivce, contacted hamilton beach who validatred that it is still under warrantee and that they will send me a new one. HOWEVER, I had to pay $29.99 for shippng and handling for my replacement toaster !!! (value $35) what useless warrantee does this give me !contacted customer service multiple times, dealing with someone by the name of ***** She told me to escalate and send an email. I did, The email ended up in her inbox and she responded with the same answer that she had given me previously !!what a waste of customer service and more importantly of my time.Just letting you all know so that you do not face the same shock.Hamilton Beach Brands, Inc.
Date: 01/13/2025
Hamilton Beach apologizes for the inconvenience, but our limited warranty that accompanies the product at the time of purchase references the consumer paying shipping costs. Hamilton Beach does not believe this warrants a change in our policy. Thank you.Review fromS. T.
Date: 01/09/2025
1 starS. T.
Date: 01/09/2025
$50 Waffle maker failed right out of the box. The notion of paying $30 for shipping is ridiculous. What if the replacement is faulty? Do we just keep paying shipping until we get one that works.This product is junk, litterally! Part of the warranty is that we cut off the plug and dispose of the appliance. Going forward We will not be purchasing anything from Hamilton Beach.Hamilton Beach Brands, Inc.
Date: 01/13/2025
Hamilton Beach apologizes for the inconvenience. The limited warranty that accompanies the product at the time of purchases states that the consumer is responsible for shipment. Hamilton Beach does not believe this warrants a change in our policy at this time. Thank you.S. T.
Date: 01/16/2025
Apparently Hamilton Beach believes it is acceptable to sell junk and if you want something that works it's going to cost more. That is why I won't be buying any more Hamilton Beach. I WILL be supporting ****** ***** as they stepped up and gave a refund.Review fromEileen O
Date: 12/19/2024
1 starEileen O
Date: 12/19/2024
Hamilton Beach said I won a contest (air fryer) to fill out the information and they would send me one. When I filled out the form I received a message back that they were sorry but I did not win. What is wrong with them. Will never purchase from them.Hamilton Beach Brands, Inc.
Date: 12/20/2024
An inadvertent email was sent informing people they had won a sweepstakes for an air fry and grilling oven. It included a one-time use code to redeem for the product. An email went out to inform the recipients of the internal error, and a 20%+free shipping code was provided by way of apology.
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