Business ProfileforDefy Trampoline Park

Re: Lock-in at Defy. The day prior, our youth pastor called to confirm our booking. Much to our surprise, the employee on the phone had no idea what we were talking about. Whats alarming about this is that we paid a $900 deposit to book this event. When we asked to speak to the *** we were told we cannot give you their name or contact information. I understand the need for safety, but this was nothing but a display of cowardice from a supposed leader. Over the course of this issue, we never heard from the *** After several hours of waiting, an employee got back to us stating that she could make it work. When we arrived, there seemed to be many employees (maybe 6-8? It was hard to tell who actually worked there). However, only 1 actively worked all night. He was amazing. He deserves a raise for being the only employee that worked from 10pm-7am. While I didnt expect them to interact with our kids all night(we had plenty of chaperones), I was surprised to see that of the activities that needed supervision, these additional employees chose to stay away from these responsibilities and play amongst themselves. At no time throughout the entire 9 hours were the activities running at the same time because only 1 employee worked them, while the others sat around. 1st red flag-laziness and aloofness towards our kids. The third issue I have with this company is in the middle of the night, I noticed EMPLOYEES WERE DRINKING ON THE **** I am concerned for a number of reasons. You are supposed to be supervising minors in a trampoline park-how could you possibly do that while inebriated? All night these employees (except for the 1), either ignored us or were drinking while getting paid to do so. In a job that requires so many safety mechanisms, the idea of employees drinking on the job makes me ill when I think about my students in their presence. Where is the accountability? Is this the standard you hold your employees to?