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Business Profile

Veterinarian

Heartland Veterinary Clinic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday January 20th 2025 my dog broke their tooth chewing on a bone. I called Heartland Veterinary Clinic on Tuesday January 21st inquiring about the pricing for a tooth extraction being that his root had been exposed from the break. The person I spoke to stated a couple hundred dollars. I inquired further if this included the anesthesia, medications, etc to which they responded “yes, that’s what makes it a couple hundred dollars”. This seemed reasonable so I booked the service without checking with other local vets offices to see if this price was reasonable/standard. Friday January 24th the procedure was completed after I had a brief meeting with a veterinary tech to confirm the procedure. It was outlined that I was to be called before anything other than the tooth extraction needed completed, I was told around noon that I could pick my dog up around 3pm. I went to pick my dog up to which I was given my bill for the service which was $1350 which is over a thousand dollars more than what I was quoted. I asked more than once how my total could be so different than what I was told it would cost and I was not given a reason other than “everything charged was what we needed to do the procedure”. I understand that but they can’t be quoting such misleading numbers because I could have explored other options if I was given an honest and accurate price range. A cleaning and polishing was removed from the total being that I wasn’t told this had to be done for an extraction which was $108. I was deliberately mislead and overcharged being that I have contacted other vet offices and was told that for the procedure completed it would be between $300-$600 not $1350 for a single, uncomplicated tooth extraction.

    Business Response

    Date: 02/07/2025

    Direct communication with the client has been initiated to discuss and resolve the concern.

Heartland Veterinary Clinic is NOT a BBB Accredited Business.

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