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Business Profile

Insurance Companies

Allianz Global Assistance

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Allianz Global Assistance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Allianz Global Assistance has 14 locations, listed below.

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    Customer Review Ratings

    4.32

    Average of 3,400 Customer Reviews

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    Review Details

    • Dave T

      Date: 05/02/2025

      Dave T

      Date: 05/02/2025

      Allianz Global Assistance has demonstrated consistent issues in its customer ********************** and ********************** claim processes. Numerous concerns include:False Advertising: The company promotes coverage and support that it ultimately fails to provide, misleading customers about the extent and ***************************** of its insurance services.Claim Denials and Delays: Legitimate insurance claims are often denied or delayed without clear justification, directly contradicting the benefits marketed at the time of purchase.Lack of Accountability: Customers are repeatedly unable to reach a supervisor or claims handler, creating a system where support is inaccessible and responsibility is diffused.Tactics of Attrition: The process seems intentionally difficult, discouraging customers from pursuing their claims further, effectively pushing them to abandon the effort out of frustration

      Allianz Global Assistance

      Date: 05/05/2025

      Dear Valued Customer,Thank you for taking the time to leave a review. I am very sorry to hear about your frustration with the plan you purchased and your claims experience, but I'd like to help turn the situation around for you. If you'll email your claim number to ******************************************************* I'll be happy to help you further.When the insurance is offered, we make sure that we indicate that "Terms, *********************** apply" and provide a link that a consumer may use if they want to review that information before they purchase the ************************* addition, when you purchase any Allianz Travel or Event Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if youre not satisfied, as long as you havent filed a claim or departed on your trip. Thats our promise to you. Sincerely,****, ***************

    • Emily C

      Date: 05/01/2025

      I had a great experience with filling a travel health claim. The process was incredibly smooth and efficient. They processed my claim much faster than I expected. The reimbursement came through promptly with no delays. Highly recommend for anyone looking for reliable, responsive travel insurance!

    • Bethany M

      Date: 05/01/2025

      Very easy to file a claim. Quickly processed claim. Very happy with process.

    • John N

      Date: 05/01/2025

      Thoroughly relieved I bought trip insurance. Filing the claim easy. The cost of the insurance was well worth the price.

    • Andrew G

      Date: 05/01/2025

      My flight was cancelled, and I had to argue with my airline to be reimbursed. Even after a month, when I submitted my claim to pay the difference for a new flight, there was no hassle! They reviewed and issued my claim within two days of submitting my paperwork. I will definitely be using this company again when I travel!!

    • James D

      Date: 05/01/2025

      Very pleased with the process. You explained all the pieces you needed to file, you made it easy to upload what you needed and you processed the claim pretty quickly. I expected another round of questions or documents but was pleasantly surprised. Will use you again.

    • Cindy S

      Date: 04/30/2025

      Wonderful company to work with!! They heard my concern and addressed it.

    • Irene L

      Date: 04/30/2025

      They were easy to work with and very helpful.They processed the claim in a timely fashion

    • Alana G

      Date: 04/30/2025

      Swift process. Received payment promptly.Worth the money to get insured on purchase. Will use ********** note:Uploading the files were somewhat tedious because the documents required were within more detailed files.Still, relatively easy process and able to do it all online.

    • Victor A

      Date: 04/30/2025

      Overall my experience with Allianz and the claim process was excellent. I thought the website to submit the claim was relatively straight forward, and the communication from them throughout was descriptive and timely. I had never had to file a claim before so I was pleasantly surprised how efficient it was. I would definitely use Allianz again for future travel insurance needs.

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