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Find a Location

Allianz Global Assistance has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Allianz Global Assistance

      9950 Mayland Drive Henrico, VA 23233

      BBB Accredited Business
    • Allianz Global Assistance

      PO Box 72045 Richmond, VA 23255-2045

      BBB Accredited Business
    • Allianz Global Assistance

      P.O Box 90315 Richmond, VA 23230-9310

      BBB Accredited Business
    • Allianz Global Assistance

      P.O. Box72031 Richmond, VA 23255

      BBB Accredited Business
    • Allianz Global Assistance

      PO BOX 5725 Glen Allen, VA 23058

      BBB Accredited Business

    Customer ReviewsforAllianz Global Assistance

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    2,207 Customer Reviews

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    • Review from Melissa N

      5 stars

      07/23/2024

      Straight forward to file a claim when I could not attend an event for military duty. I was 100% reimbursed. I have peace of mind moving forward.

      Allianz Global Assistance Response

      07/24/2024

      Dear *******, Thank you for the positive rating on BBB. We're happy to hear that you found comfort in our product. Your kind words mean a lot to our team! Sincerely,************Social Care US
    • Review from michael s

      5 stars

      07/19/2024

      Appreciate the policy for one year of travel and really appreciate the assistance received by phone when we had a claim. Payment received exceeded our expectations. We recommend Allianz Global Assistance.
    • Review from Carol D

      5 stars

      07/19/2024

      So happy I purchased this insurances annual plan. I purchased it mainly in case something happened to us physically while on vacation or in case something happened to my fiances elderly parents. I ended up filing a claim for a missed port on a cruise and a broken side view mirror that occurred while in ********. Both claims were promptly approved and paid out. The process of filing a claim online is quick and easy. I highly recommend Allianz
    • Review from Krista S

      5 stars

      07/19/2024

      Great experience with Allianz! I have needed to submit a claim with them twice and both times the process was quick and easy and money was returned promptly.
    • Review from Bonnie S

      5 stars

      07/18/2024

      Allianz offers great coverage with reasonable pricing. Although no one wants to get sick or have travel snafus, Allianz makes filing a claim very easy. I used the app and it provided step by step simple instructions.
    • Review from Joann L

      5 stars

      07/18/2024

      So glad that I purchased this travel insurance! I have actually purchased in the past and did not have need to access claim! It was necessary that I needed to file claim as my luggage never made it to my destination! It was sitting and never loaded on the plane! Filing the claim was very easy process and turn around time was less than 3 weeks for reimbursement per policy language! Definitely would recommend and purchase for myself in the future! Thank you Alliance for your service!
    • Review from Wai C

      4 stars

      07/18/2024

      My claim was processed and I was satisfied with the speedy response
    • Review from Marina Q

      4 stars

      07/18/2024

      Thank goodness we had Allianz. The process to file a claim thru the website was painless. I recommend having travel insurance with this company 100%. Happy travels. Q
    • Review from William T

      5 stars

      07/17/2024

      It was so easy to file a claim and I received my money very quickly. The online claim center was easy to navigate.I highly recommend this company for all of your travel or event ticket insurance.
    • Review from Daniel Z

      5 stars

      07/17/2024

      I had a complicated trip out of the Country with serious unexpected Medical events for myself and my family, events that would have affected my family finances if I did not have the protection with Allianz, I am grateful I made the decision of purchasing travel protection and for their client service and I will continue to secure my trips with their insurance because I feel my family and I are safer having it.**************

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