Business ProfileforXpress Movers LLC.

On 1/20/24 I received a quote from Xpress Movers for $489 which would include 3 hours and 3 professional movers w/ a moving truck. I called & spoke to *** to confirm they could provide this service for Sunday, 2/4/24 10a-1p. The movers arrived at 9:50a & as they were walking up the stairs to my apartment, we could hear the supervisor complaining. When they entered our home, he says to me, "I thought this was going to be an easy move on the 1st floor since it's a Sunday". I proceed to explain to him, that all the details had been discussed with *** (manager) and they knew it was a 3 bedroom on the 3rd floor going to a townhouse less than 5 miles away. Everything that needed to be broken down was already done & everything else was boxed up & ready to go, including beds. 2 of the movers worked efficiently. When we made the 1st trip, my family (4 of us) helped unload the moving truck. The supervisor only came up to the 1st apartment 3 times. He stayed outside by the truck most of the time and complained. Then he said that we were out of time when I clearly had about 45 mins left. I told him that I wasn't paying until the job was completed. As we leave, I notice the movers also stopped at the store for whatever reason but on my time. They tore the bottom of my king size ************ watched as they did it, so when the supervisor tells me the mattress was already torn, I explained that I saw them tear it on the stairs and that I even heard them talking about it. Very unprofessional. This caused the 5 layers of memory form to buckle in the middle of the mattress due to the tear. I was told they would reimburse me after I found out how much it would cost to repair the mattress. I called where I purchased the mattress and was told it couldn't be repaired. It was a $2199 mattress that I paid $1300. And after unpacking, several other items were broken as well. I was told a check had been mailed to me over 2 weeks ago. (never received) I sent a follow-up email, no response.