Reviews

Nissan of Richmond, specifically the 2020 Nissan Kicks, which I bought on 8/2/24. Unfortunately, my experience with this vehicle has not met my expectations, and I feel compelled to share my concerns.Since I took ownership of the car, it has been in the shop multiple times for various issues. Upon purchase I was provided a document that said that it had passed all inspections. The frontlight and ac wasn't working upon purchase. I received a system malfunction and that has been a repetitive warning sign that I've received from time of purchase till today 11/19/24. Every month since the time of purchase my car has been in the shop that has taken time out of my work day and my school day to address issues pertaining to this vehicle. I reached out the week of purchase to find out if I could return the vehicle and was told I would need a lawyer. Now I have an issue with the engine. I was drawn to Nissan of Richmond because of your reputation for quality vehicles and customer service, which makes this situation even more disappointing. I had anticipated enjoying a dependable vehicle, but instead, I was frustrated and worried about the next unexpected repair. At this Time I've discovered that this organization is not to be trusted.

Dealer didnt honor advertised price online. After challenged on price the refused to sell me and my wife the vehicle, discriminating against us because we point this out. Sales Manager/General Manager refused to allow us to file complaint by intercepting call that was made to speak with the General Manager.

I went to the dealership to buy a ************************ Nissan.. I have been a fan of Nissan since 2007 I owned a 2016, 2019, and a 2021 Nissan Murano platinum.The 2021 was an SL. I spoke with Salesman ******* and told him I needed a price with my trade in. I was directed to a back office with two workers, the one to the right told me I couldn't buy a new one unless I drove it first. I told him I wanted to buy it, and I am familiar with the car and don't need a test drive. He had a hairpiece, swarthy looking, and extremely rude. I think he should be fired. He cost this dealership a sale, ******* who was very nice lost commission, and I will never buy another Nissan. He actually said, "Have someone throw this guy out of my office". If I owned this dealership this man would be fired and ushered out the door. **************** is job number one! He refused to give me his name, lets just refer to him as "Mr *********** I asked to speak to the manager and he said he was the manager, hard to believe. What kind of employee would turn down a paying customer and harass him? Sometimes life gets stranger by the day??

Sales Harassment! I had my car in for an oil change and some other minor work. Shortly after dropping off the car, my wife's phone number was passed off to the sales team who called 9 times within 3 hours. My wife is a teacher who was in the middle of class, her phone would not stop ringing. She answered a few since they called from different numbers and was concerned there was something wrong with one of our children. I called the dealership and spoke to ***** who said he is the customer service manager, he was rude and wanted to brush under the rug. He wanted to remove our number from the list, rather than fix the problem for others. The dealership will continue to do this. I asked for the dealership manager and ***** told me he was conveniently out of the country. He would not let me speak to anyone else but him. If ***** is really the customer service manager, this team needs to be replaced. Whomever is training this practice needs to be held accountable,

Deceptive advertising. Salespersons are crooks. Beware if you are minority and desperate to buy.BMW 740i listed for 40K with ****** miles. *** to the dealership with the assurance from salesperson to lower the sticker price even more over the phone, when we got to the dealership the sticker price was now 50K. When we asked why, they gave us all kinds of reasons which goes to show their intent was to defraud and not to do business in good faith. So beware of this dealership when looking to buy a vehicle.

Worst experience ever!!!! We agreed an a sale price all in and I was told to sleep on it which I did. Only one night, went back the next afternoon on lunch break to purchase the vehicle. I go to sign and fill out the paperwork next day and they stated they could not let me have the vehicle at the price we negotiated as I did not take their dealership financing. The day before the salesman knew I had financing already completed from my credit union and I had a decent down payment. He knew this up front and not once mentioned that the price negotiated was based on me financing with their lenders. I explained to them that they knew I had everything in order for the purchase and I will not go with their financing as I did not want my credit pulled again. I know that a credit report takes a hit every time an establishment runs it. Not to mention I already had a great rate. To make matters worse the salesman stated and I quote " I can't let it go for that price, since you won't take our financing" I reminded him of our conversation the day before and then he had the audacity to say, "I'm not going to make any money off this sale" Who says that? I stated "A deal is a deal, and you knew I had financing already accounted for" To make a long story short he then got on the phone to someone in the back room and told me I can have the vehicle for an additional $500. I told them fine because I wanted to get out of there and was so angry about the way I was treated. I then gave them a one star rating on the internet and was told to contact general manager to see how they could make it right. No response after one day, I called dealership asking to speak to ******** and they said she was gone for the day and I couldn't leave a voice mail because her voice mail was full. She didn't have a voice mail and I was disconnected after many rings. They use unethical sales practices. Legally you don't have to take their financing nor they should charge more for not.

Sold me a car without the buyers guide all wrong size tires and a ***** arms control. Attempted to fix this situation and was ignored and told to come back 3 days straight with still no solution only hade the car for a few days. They knew about these problems and still sold me a car ! Scammers and lies about there vehicles being in n great conditions! This business needs to be investigated with there extra fees and how to process there loans. Unprofessional!