We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Envision Shanell Luxe Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some tracksuits from envision shanell on Sept 26 2022 for $225 . Processing states that On Hand orders are processed between 1-7 business days So on the Oct 10th I asked for an update on my order she did not respond so then i got frustrated and asked for an refund and got no response on Oct 11th, i requested for a refund again and then she responds saying i cant have a refund and how she's backed up on orders . She should have told me this before i made my purchase.We then got into a disagreement and finalized it by her saying she said she would give me tracking on Friday (Oct 14th ) I asked for a tracking on Friday and got ignored multiple times, then she responded and got disrespectful, telling me to go to h*** and saying she's not gonna refund my money nor ship my package do not shop with her Shes unprofessional rude & A SCAMMER , she refused to ship my package and refund me .

    Customer Answer

    Date: 11/14/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Envision Shanell regarding complaint ID ********.

    Regards,

    ***********************

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/22/2022 I placed an order with this business for 16 items in the amount of $165. Per policy stated on her website processing time is 1-7 business days. I placed another order on On 10/4/22 I received an email that a label was created with *** and a delivery date would be provided. On 10/7/22 I placed another order for 15 items totaling an amount of $150 in which I was advised that my order would ship that week. I contacted the owner on 10/7, 10/8, and 10/10 regarding the status of my 1st order as it is still showing as "label created" on *** website with the tracking number that was provided to me. The owner stated that "*** picked up the package and none of her packages sent that day had been scanned by the driver". On 10/11 I requested a refund for my 1st order and was denied by the owner. I was contacted by several other customers who also purchased from her and never received their orders but were also denied a refund. I asked her to cancel my 2nd order since it had not been processed and to please issue a refund and I have not heard from her since that time. I reached out to her again on 10/12 again asking for a refund or an update to the status of my 2nd order and haven't received a reply. I have copies of our conversations online and have filed a dispute with my bank for the 1st order (total $165). I'm unable to dispute the 2nd transaction for ($150) as her "website is down" and she was paid via cashapp. I would like a refund of my order or delivery of goods that I purchased.

    Customer Answer

    Date: 10/31/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Envision Shanell regarding complaint ID ********.

    Regards,

    ***********************

Envision Shanell Luxe Boutique is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.